Urban Mattress Boulder

After buying two different mattresses that failed within two years from a different company, we went to Urban Mattress in Boulder, hoping for a better experience. It was one of the best decisions we ever made. We were pleased with our whole experience from Urban Mattress in Boulder. The person who took care of us was so very kind and very patient to show us what our options were. The gentlemen who came to bring us our bed were very professional , very friendly, and took great care in our house. We would highly recommend Boulder Urban Mattress to anyone who is looking for quality customer service and products designed to last!

Urban Mattress exceeded my expectations in every aspect. The sales team’s warmth and assistance made choosing the perfect mattress a breeze. Billy, the owner, showcased unparalleled expertise, ensuring a tailored shopping experience. From purchase to delivery, the process was seamless, reflecting their commitment to customer satisfaction. Visiting both the Denver and Boulder locations showcased consistency in exceptional service. Highly recommend Urban Mattress for a delightful and informed mattress-buying journey.

GO ELSEWHERE~ Bad integrity with warranty! I purchased a VERY expensive wool\spring mattress from Urban Mattress with a 20 year NON-prorated warranty. $3,095 + tax. 

The mattress is failing and there are sunken areas in which my body now sinks in around 25% (I mostly sleep on my back)! I weigh slightly over 100lbs. I’m not a heavy person putting undo stress on the mattress. Based on some comments from Urban Mattress, I’ve discovered this mattress is failing for many people, not just me. The customer service lady first offered to replace with a USED display mattress! That’s not what the promise of the warranty is! They are refusing to replace it with the same despite the NON-PRORATED warranty, unless I pay an additional $900. They want me to participate in their replacement cost! 

I even offered to let them substitute with a different but similar brand of wool mattress that costs less. They said no. Then they said they’d replace (for free) with a latex mattress. I did not purchase a latex mattress! I purchased a very expensive wool one because I’m allergic to latex and also chemical sensitive. Wool mattresses have no toxins, no latex, do not off gas, and have no toxic fire retardants. The customer service person (not sure, but I think she’s the daughter of the owner) said her mother and sister have latex allergies and were OK with their latex and asked me to try one of their organic latex pillows. I agreed in hopes of compromise and getting this resolved, even though it’s not a wool mattress. I tried the organic latex pillow and broke out in hives. Of all the crazy off the wall things, after breaking out in hives from the latex pillow test, they offered to give me a free box spring instead of a new mattress to replace my failed mattress. I have a platform type bed that I bought from them when I purchased the mattress. It is 100% complaint with the mattress warranty and in very good condition! 

My 20 year non-prorated warranty is for the mattress! It’s not for a box spring, not a latex mattress… it’s for a wool\spring mattress. I’m attaching a photo of my bed. I have a velvet bedspread and the sunken area are so bad they even show with my bed fully made. Shop elsewhere! They don’t stand behind the warranty's for their mattresses.

Everything is excellent about Urban Mattress! We had mattresses and frames delivered to 2 locations, one being in a very rural area. Their products, including beds, bed frames, side tables, headboards, are excellent quality. The added plus is their great customer service. In addition, it's a family owned business. Can't get better than this.

They went above and beyond to make sure we were happy with our mattress purchase. We bought a mattress a couple months ago and after a few weeks we were finding it to be too stiff. Alexa helped us explore some other options and ended up hooking us up with a mattress topper that made our mattress incredibly comfortable. I feel like the mattress sleeps like a mattress that's twice the cost of what we paid. Very happy with the whole experience. It's a family-run business - Alexa and the rest of the team provided a very personal shopping experience. Will definitely be going back next time we need a mattress!