ABC Warehouse

Ivan is the best and set me up with an excellent microwave. I called ahead and got prices and models over the phone from Ivan and when I got there it was fast and easy to get what I needed. He even carried it out to my car and put it in the trunk.

Bought a microwave from them. GE over stove mounted unit. The light for the range was so hot it melted the plastic inside the microwave on first use. Luckily we noticed it before it caught fire. Manager at ABC refused to let us return the unit and is forcing us to go thru GE care. Said we waited too ling to return it, we were within 30 days. I have spent tens of thousands of dollars at this store over the last 20-30 years and the manager did not care at all. Even after I explained he would be losing our business forever. I have supported this store for decades for the sole purpose of being able to rely on their customer service. I will never buy from them again. According to him we had one day to return the unit to them, even though this microwave required over stove installation. I don’t see this store surviving much longer if this is how they operate now.

Went to pick up online order and Todd was very unprofessional. We ordered with virtual card and was able to show Todd, but he insisted he needed a physical card and that online orders were not connected to his store. We had ID but and the virtual card matched, he said we'll you'll have to call online i need to make a copy. In a world where everything is virtual why cant the store have common sense. Now we have to wait until the online separate abc store opens. Because of Todd, a 30 year customer is gone, I will never shop there again. And as soon as there separate online store opens ill be cancelling. Online buyer beware, Todd still is in the 90's and makes a copy of your cc and staples it to your order. I know this is not legal and not PCI compliant. Makes me wonder just how secure that is to have tons of Cc numbers sitting around. If there was a zero stars I'd give it but im super disappointed in his old school lack of empathy for there customers who had legit creds. There online store does not prepare you by any disclaimer that say you cant use a virtual card and you must present a physical card. We dont keep physical cards around we use virtual for everything. Now we have to order a card if we want this order. What happens when you ship it, you dont see the card then so why was Todd behind and didn't offer that option, so bad I highly recommend to not go there.

Aaron and Ben were very accommodating. They had lots of options, communicated very well. Superior over any other appliance store. This will be my go to for appliances.

Todd and his team were exceptional in their knowledge of the products they were selling. Todd was polite, professional and patient. He took the time to explain warranties, go out of his way to answer many extra questions about drop off, haul away and install. You don’t feel like you’re going to just any appliance store to go spend hundreds or thousands on appliances with people flocking and trying to get you to buy stuff. It feels very much like a small town store where you can actually get to know someone making it feel more personable and you leave in confidence not wondering if you got a good deal, you KNOW YOU DID! Leaving ABC Warehouse in Lansing you can leave knowing you got the best price, the best appliances and the best customer service. My family has been buying from ABC since my father was a child, and we will continue to go back every time due to their dedication, clean facilities and welcoming atmosphere! Thank you Todd again!