American Furniture Warehouse

Not only did they have to best selection and prices, the customer service is absolutely UN MATCHED. Joseph Sandoval at the Pueblo Store is AMAZING! We purchased our first home and went to American for a new mattress, living room couches and rug. Joe was so helpful, kind, and knowledgeable from the second we walked in! We showed him pictures of our living and he helped us vision some of the pieces in our home while still letting us make the decision without pressure. We went to look at the rugs and he took the back off the chair of the living room set we chose so we could find a carpet that would match our chair and look best! We ended up going back a couple months later to get a rocking chair and went straight to Joe! We will forever take our business to American furniture and Joe! Absolutely wonderful experience!!

Great selection and not bothered by sales people. But if you asked them for information they are very willing to help you. We want a new couch to fit the living room. Super bowl prices have dropped a little although they said the tariffs have added to there cost basis!

The last few times we ordered from AFW has been awesome. Awesome customer service. Recently we purchased a desk, some bookshelves, a new dining room set, and a TV stand. The desk and bookshelves were on back order, but they could deliver everything else. We were charged two separate delivery fees even if they were purchased at the same time, just because the items were on back order. The dining room set for the salesperson accidentally added in a second table which they took back all fine. I called customer service help desk just to make sure there was no restock fees added. They had said that they would make a note just to make sure. Talking to the customer service guy. He said that our table was in but just waiting there and asked if we wanted it sooner. I said yes. Would there be extra fees? He said no it's all wrapped up under the same delivery fee. Got a call from the salesman saying that they wanted to have it delivered to the store and us to come pick it up. If we didn't want to have the fee added for a third time. I said that's not what the customer service guy said when I called in. They did clear it up but just really confusing. I don't think I should have been charged a second delivery fee for all the items. You're not talking $10 $20 for delivery. Again, everybody has been nice. Just really confusing.

Very good furniture shop with a wide range of modern and classic designs. The quality is strong and prices are fair. The staff was helpful and guided me in selecting a perfect bedroom set. Delivery was smooth and everything arrived safely. Overall, a trustworthy place for quality furniture.

I've bought 3 mid-price furniture pieces over the past 2.5 years and overall am happy with them. Today a service tech came to fix my oldest AFW acquisition, a leather recliner that had a broken cable. Trinity in the customer satisfaction dept was extremely helpful in setting up the service call, including having a replacement part expedited to my home, and then scheduling the tech to visit as soon as he was available. The tech, Mike, was great! Replaced the cable, tightened the frame, and showed me where the foam in the footrest was degrading. He was unable to do much about the foam but did show me how to access it so I can replace it at my convenience. The foam is a user issue and isn't integral to function. However, I can now use my recliner again and will absolutely continue to patronize AFW for their tremendous service after the sale!