America's Mattress

Jennifer was very helpful. She listened to our needs and was very noligable about the mattresses. Was very pleasant to do business with.

I’m only giving this 1 star so I can share my experience. Other than that this company deserves a negative 0. Purchase a mattress from them and it took almost 1 month for the mattress to arrive so they offered us a loaner mattress. Once we received the mattress our new mattress still took an additional 30 more days to arrive so we decided to keep the loaner because we were persuaded that it was a better quality than what we had purchased. About a couple months after purchasing me and my partner noticed the tiny marks on our body. We thought maybe it was our deterrent so we switched and waited a few weeks to see if that was it and no we were still coming up with these marks. I initially thought it was spider bites so I went to the Dr only to be told it was not spider bites that it was bed bugs. I initially contacted my landlord because I thought the place we had moved in had them being that our mattress was new. One day as we were moving the mattress we noticed a small slit in the box spring and looked inside and there were lots of bugs and eggs that had been there u can tell for years. This mattress was infested and we contacted this company and they would not help us at all. They brushed us off and acted as if our situation wasn’t important to them. I have back issues so I had been forced to use the mattress until I could find something else. I would not recommend this company to anyone.

We went to buy a mattress, just a mattress. Told the salesperson several times, just the mattress. We did decide to take a mattress cover and new sheets. 3 items... The sales slip said mattress cover sent with, sheets to drop ship. Had to return to the store to pick up cover. Never received sheets. Mattress delivered AND box springs. Didn't need them, didn't want them. Yes, we were charges for the set. Returned to the store again to pick up sheets. They did provide the set free since they were not the same as ordered . Never addressed the box spring charge. 3 items ordered, 3 items wrong. In the end, correct sheets arrived, mattress sleeps great. Delivery was prompt and easy. I recommend double checking sales slip before you ever leave the store. Make sure you get what you ask for.

Ms Sylvia said all the right things to make the sale! As we were leaving she was walking to the back with a copy of the ticket to put it on the mattress we purchased. She said it was the last one in stock. This was on Wednesday. She stated that she was off on Thursday but Jason would be in and he would set up our delivery for either the end of the week or early the following week and would call us. On Friday we hadn't heard from Jason, so we contacted the store. Ms Sylvia answered the phone and had no clue who we were and couldn't find a record of our order. After going back and forth she found the order and said she was calling the delivery people and either they or Jason would call us back. On Monday we still hadn't heard anything from anyone. We called yet again and Ms Sylvia said Jason wasn't in at the moment she had no clue why we didn't hear anything. She called the delivery people again and said they would call us. As of 4:30 we still haven't heard when it could be delivered. Ms Sylvia said our mattress isin Union City (which we were told was in stock there in Jackson) Jason as usual isn't available. They have our money and won't deliver our mattress nor will they tell us when they will deliver our in stock mattress! This place clearly only cares about getting your money and leaving you to fend for yourself. Save yourself the trouble and shop somewhere else!

I just realized my review of this store never posted so I'm doing it now. My husband and I went to this location and spent $3300 on a double adjustable bed that we were told would be delivered in 2 weeks. That's when the excuses started. It took us over 2 months to finally get the bed but due to the long delay they would give us a set of sheets and a gift card to Long Horn neither of them were ever received. About a month after purchasing it one of the remotes stopped working so I called the store only to be told sorry call the number on the remote because they can't help me. Well the remote was made in Denmark and no phone number on it. Tried several times to get help from them but they refused. There's too many other places that are willing to help you and to do business with instead of a company that only cared about getting your money and made nothing but empty promises. If I could give zero stars that would still be too many for them. Beware!!!