Ashley Store

It felt like a used car lot. Our helper was informative and friendly, but they didnt have any display models of the lift chair we were looking for and only offered a 1 uear warranty. Maybe for other furniture it may have been a better experience.

The clearance sale was excellent. It was very worth it. But no one helped me to carry my purchases to my car. No one assisted me though it’s very heavy. They just watched me. I asked if how much would it cost for delivery because it’s too heavy to carry by myself, but they told me it’s $150 for these table and wall arts to be delivered to myapartment. Only if they help me, I could probably give a huge tip. Still, I am happy with my purchase. This is not my first time to buh in ashley.

10/22/25, I still have a chaise that is not level. I’ve been told to call multiple numbers and e-mails and they will not allow a return. I received a defective product and it’s been over 3 months and I continue to get the run around. And just a reminder, do not pay the first price they offer you. They will haggle and make you feel like you are getting a deal when in fact their products are over priced. Their products are not built to last. I still recommend Costco for furniture as the quality is better and they allow returns, no questions asked. Purchased couch 7/16/25. I had a couch delivered yesterday, 7/19/25. The chaise is not level. I felt like I was sitting on an incline. Got the level out and sure enough it is not level. I’m on hold for the 3rd time trying to schedule a tech to come out and confirm the couch is defective before they will consider returning for a refund. I should have purchased from Costco as I intended just for their return policy. Save yourself time and money and just get a basic Costco membership you don’t already have one. Their return policy is the best! I do not recommend Ashley Furniture. At least you know you are getting a good product at a fair price with Costco. Ashley Furniture are like a used car salesman; they will tell you one ridiculous price and then offer it for half. If you do buy there don’t go with the first price they tell you and good luck if you get defective product.

Our sales person, Jennifer and her store manager were both quite professional with our recent purchases of a bed and sofa set. Delivery guys were also very timely, clean and communicated well. Top Notch operation. The AI texts, we could skip, but were somewhat helpful with updates and such. Would buy again from them. Great experience!

I came in to Ashley with some pictures of what I liked across various sites and a rough idea of what I wanted. Jennifer was so helpful and was easily able to bring my bedroom vision to life! She showed me many options and made the experience fun, not stressful at all! Thank you for such a great experience! We just had our furniture delivered this morning and it is beautiful!!! I will absolutely recommend my family and friends to Jennifer at Ashley’s in Modesto!