Ashley Store

I had a really good experience with my purchase at Ashley, Alice the person who help me through my selection was pretty active and happy to help, later the delivery was on time and everything happens smoothly. Thank you so much. 😊

Came into Ashley to look for a couch for my mom. Ray was an absolute pleasure to work with. He was very attentive and knowledgeable in getting our questions answers, GREAT customer service! There was no pressure to buy and when we finally decided he walked us thru the entire process so professionally. Thank you to everyone who helped make for such an amazing experience at Ashley Furniture.

The Ashley store in San Jose was so helpful and kind. My purchase went very easily. I got exactly what I wanted. The delivery man so efficient. They were quickly but carefully and were very respectful. I love my new couches.

All staff were customer friendly, especially Mr Ray Medina who was the associate helping us that day. He was very patient in answering all questions and walking us through the store to show every option that matched our requirement. He also followed up with an email and phone calls to make sure our order was in place and took care of it. On the whole a very pleasant experience and thank you!

I visited the store to learn more about the bed I had admired online. I approached a store representative and attempted to ask him questions to gain a better understanding of the material and quality of the furniture before making a purchase. My intention was to clarify any doubts and finally place an order. Initially, I was assisted by Atif, and he was helpful in answering my questions and addressing my concerns. However, after about five or six questions, it seemed as though he lost interest in assisting me. The store was empty, and we were the only shoppers present, so it wasn’t as if he was preoccupied with other tasks. I had selected a bed from their website that was not available in the store. Consequently, I sought to understand the build quality and material of the bed. I presented him with the website description for that bed and requested clarification on its meaning. Instead of providing an explanation or politely declining to answer my question, he began making dismissive remarks, such as, “It’s written in English, and I can’t translate it for you.” This was an extremely rude and unprofessional manner of treating a customer. Despite my intention to purchase the bed, I ultimately decided to leave the store and will gladly take my business elsewhere. In essence, you lost a potential sale simply because you chose rudeness over politely answering or declining to answer my question.