Ashley Store

Purchase a sofa set from Ashley and it was delivered on time and my sales rep was amazing. My issues Lies with the repair company they use. My sofa was scratched and I put in a claim. The repair job that was done was horrible the sofa wasn't properly filled and therefore it looks wrinkle and old. The repair company tried to fix it but was unsuccessful. The tech said he would let them know and apologized. So now I'm left with a sofa that not a year old that appear wrinkle and old. BEWARE IF YOU PURCHASE THE PROTECTION.

Our initial experience was great. We had Victor take care of us in helping us to identify what furniture we needed/wanted. He provided the necessary information for us to make an informed decision. He was not imposing or pushy; but hovered so we’d know he was available. Our subsequent visits were good until we encountered a sales manager who, in our opinion was unprofessional and inappropriate with what he said to Victor in front of us. When called out on it, he apologized and said “my bad” but his demeanor left a bad taste in our mouths and we left the store. We ultimately returned because we did not want Victor to lose the sale because of the professionalism of the manager. We Recognize that working in the service industry is difficult as you can also come across customers who are less than pleasant. However, my wife and I were not those customers and the sales managers behavior and attitude almost lost them this sale. This was our first experience with Ashley Furniture; As long as Victor is still there, we would likely return to give him our business. However, the sales manager is someone we would like to avoid interacting with in the future. We give Victor a 4/5 but the customer service and professionalism of the sales manager would warrant a much lower rating.

We purchased outdoor patio furniture 2 years ago and it’s completely falling apart and the coloring damaged. We have contacted the Guardian Insurance plan 3 times, corporate (kept transferring and disconnected), have gone into the store (was told to leave bc of the wait but would call that day, never did)and left multiple phone messages and emails with ZERO response. I was polite and respectful in all of my attempts and would just like some support. I do not recommend purchasing anything from Ashley. The quality is awful and clearly they do not care about their customers bc if they did they would have at least gotten back to us. We spent a few thousands dollars and take care of our furniture by covering whenever not using it. It’s very upsetting because all we would like is a simple response with the hopes that they would live up to what they promise when selling it to you.

After 3 failed deliveries. They delivered a bed and installed the headboard upside down and claimed this is the correct way, because it’s defective. This is a child bed and they were ok leaving the headboard like this so a child can easily fall over… We had to fight this with customer service to have someone come out and fix it. Also they gave us a dresser mirror that was incorrect. It’s a shame we paid about $2000 for our daughter’s bedroom set and waited 8 months for it to be delivered with 3 failed deliveries. Ashley’s furniture staff/ customer service is unprofessional and they will give you the run around and not address any issues they caused! Save yourself a headache and don’t shop here!

My shopping experience at Ashley Store was great from start to finish. After stopping at two prior furniture stores beforehand and not having any success, I was happy to not only encounter great customer service from Cheyenne, but a variety of furniture options to pick from. Cheyenne greeted me as I came through the doors and allowed me to browse around. After deciding on what I wanted, Cheyenne talked me through the process as she put in my order. I especially liked how she pointed certain things out to me so I fully understood. Based on my experience here today, I will definitely be back to shop again.