Bedplanet

Tanner, thank you for referring me to Adam, visit your store with my client who needed of a hi/low adjustable bed, no store in las vegas came up on Google, but bedplanet, Adam was so helpful, and very patient, with every detail, and quality. Bedplanet mattress and adjustable beds, game charger for elderly and caregivers. Thank you Adam you rock .

We had been researching and looking for a new mattress for many months before we purchased a new set. We went to several different stores and tried several different mattresses before stumbling into Bedplanet by accident. We were looking for a specific brand of mattress and thought Bedplanet might carry it. We walked into the store and asked Adam if they carried the brand. He was/is extremely polite and stated they did not carry the brand. He then stated that some other stores nearby (gave specific names & directions) might carry the brand we were looking for. Adam never tried to force us to look at anything he had in his store, he was simply polite and gave us information on what we were looking for. Because of this, we decided to ask him what brands he had in his store. Adam was again, very polite and helpful, and pointed out several brands we had not heard of. We tried several of his beds and decided we really liked the Bedgear mattress. We then went home, without purchasing, and did a lot of research. We love the modularity of the bed. One side can be soft and the other side can be firm. This is a plus for us. Also, you get 30 days to try the firmness. If you don't like it, you can get a different firmness. Which we did because the Medium Firm was too firm. It was an easy process to get new coils and to replace them into the bed. After our research, we went back to Bedplanet and purchased the mattress from Adam. HIGHLY RECOMMEND Bedplanet! They have been AMAZING and PROFESSIONAL the entire time throughout the purchase. And highly recommend Bedgear. Look it up if you haven't heard of it!

We love our new iTilt bed frame. Bedplanet customer service is first rate. The initial frame was damaged during shipping. We contacted Bedplanet and they were quick to respond and resolve the problem. They were clearly concerned with making sure we were satisfied customers. We can’t recommend them highly enough.

update: They did process my cancellation and refund later this same day. jr Very slow to respond and poor communication. I placed an order for headboard mounting brackets from Bed Planet on the same day I ordered a headboard from another company (Sven & Sons). The headboard arrived promptly on Sunday—but as of Tuesday, I still hadn’t received any shipping confirmation or update from Bed Planet. Since I had no indication that my much smaller order was even being processed, I decided to mount the headboard directly to the wall. Meanwhile, the Shop payment plan had already charged me the first $25 installment of a $100 order that hasn’t even shipped. Their ordering system feels outdated—almost like they’re still manually walking orders to a warehouse. No order confirmation, no tracking, no updates. I won’t be shopping here again. You’re better off going direct with a more responsive retailer.

I am happy to give Tanner and Bedplanet FIVE stars base on my recent experiences. I ordered a king size Dawn house bed from Bedplanet online last week. I called the customer service number on the website and asked many questions regarding the bed features, shipping details, and discounts... Tanner was answered all my questions professionally which gave me a confidence to by from this company. He applied a 10% discounts, free shipping, and no sales taxes as the store is in Las Vagus. In the end, I received a better customer services and price than the manufacture online. I will refer this company to my friends and anyone who has a need for bed products.