Bel Furniture

Completely unorganized! I purchased a 3 piece set from Bel in early May. The set was delivered on May 14th however the sofa was obviously damaged as the recliner in the sofa was contorted at an angle. I asked the driver to take the piece back and provide me with a functional sofa but they had to leave it. They had me note the issues and my request for an exchange on the paper work. The same day I called the store and told them about the issues. They asked for pictures of the piece and acknowledged my request. I was told that they can only deliver on Thursdays so my replacement would come the next Thursday. The deliver dat cane and the truck proceeded to deliver the WRONG piece. I told them that was not what I requested to be exchanged. the driver looked at the issues to the original sofa and apologized for getting the wrong piece. I called the store to find out what happened and was told it was a mistake and would be corrected with the right piece to be delivered the following Thursday. The next Thursday they made the SAME MISTAKE AGAIN, tried to deliver the wrong piece. Again I called the store and they again apologized for the mistake. I was told that the correct piece would be delivered the next Thursday. Thursday came and no delivery was made, I called and asked what happened and they said they didnt pick up the piece and that it would be delivered the following Tuesday... if you can see a pattern by now Im sure you can guess what happened on the next Tuesday (today). They didnt get the piece to deliver from the warehouse! Its been beyond frustrating to get what I payed for! Corporate and the Store are not on the same page and all I get are we are sorry for the mistakes. Now Im being told it will be delivered on Friday. All I can say is BUYER BEWARE! I hope the use of the insurance program isnt this difficult to deal with.

My husband and I purchased a desk and chair set from Bel Furniture in Humble, Texas. Our son was relocating to Dallas, Texas, and that’s what the desk was for. After we rented a U-Haul and moved our son to Dallas Texas, we opened up the box in his new apartment, and there were no legs for the desk. As we tried to get some assistance from the team members at the humble store, we were met with hostility, the phone abruptly disconnecting two times and the manager refusing to speak with us. When we stated that we could not bring it back because we were in another city and that we wanted a refund, they called us back and said no refund would be allowed. We then asked if the legs could be shipped to Dallas, Texas. We were told no. They only told us to box it back up drive all the way back to Houston Texas to exchange it and then we would have to bring it back to Dallas. This is very unfair and predatory. There are many other furniture stores in the Houston and surrounding areas that appreciate their customers and would have gladly accommodated the situation, knowing that the error was not on us as customers. This was supposed to be a joyous occasion of my son relocating for a new job however, Bel Furniture has ruined the entire occasion. I will never spend my hard earned money there ever again!!! Do not patronize Bel Furniture. They deserve 0 stars for their predatory practices.

Please as a person of color do not buy anything from this company. We are got given the same treatment as others. I purchased a brand new couch and soon as delivered the seating started to sink. I sent an email in less than a months time and it took two months to get a reply. Emailing Troy over and over to get ignored. Then they tell me a 25% restocking fee when I received a defective item. I ask for a refund or exchange ans they only want to give new cushions. Now I have no kids or no one playing on furniture. Also to note the fabric is bulging. You can tell where it separated from the couch. Racism is real even in the furniture store.

We had an amazing experience working with Mz Dee at Bel Furniture in Humble! She was very friendly, extremely knowledgeable, and an absolute joy to work with from start to finish. Mz Dee took her time, answered all of our questions thoroughly, and made sure we understood every detail throughout the process. Her professionalism, patience, and great customer service truly stood out. I would highly recommend her to anyone looking for a smooth and pleasant furniture shopping experience. Thank you again, Mz Dee!

I had a wonderful experience with the customer service at Bels Furniture thanks to Demetra. She is very friendly, patient, and genuinely caring. She took the time to answer all my questions and made sure everything was handled smoothly. It’s rare to come across someone so dedicated and helpful. I truly appreciated her support and excellent service. Thank you Demetra!