Rhonda Orendorff· 1★ · 2026-03-03T16:42:42.512794358Z
Our initial salesperson was not very knowledgeable or helpful (tried to sell us the wrong set), but with the help of a 2nd & some management, we bought a 3 pc leather furniture set in May of 2024 along with the almighty $665 insurance package that they want you to believe will save you from any type of damage. It's a bit like being locked in a room being sold a condo in some remote vacation spot...and we pushed the button on it. We talked extensively to them about rips, tears, the fact that we had dogs & that was the big push because 'everything' would be covered. We also talked to them about the fact that we would be "moving" (still in TX) in the near future & if it would still be covered, could they still come & get it, etc & everything was golden!!! If you didn't get the coverage tho...all would be lost & we'd be sorry, so yes, we got it.
Initially it took them 3x to get us a loveseat delivered that worked, but they were very good about replacing it, (the 1 star) it just took forever to finally get the 3rd one that worked.
Now we're at present day & we have 2 pcs that are damaged. We don't know how, but we do. One corner of the sofa is torn, ripped & the loveseat has been appeared to be cut/sliced. We moved & did not see the damage from either for quite some time due to having covers on them.
We go through several trials & tribulations with Bob Mills repair svc ctr of telling them everything over the phone & then trying to get photos, receipts, & personal information sent to them to file a claim & it takes 3x over the course of a week & 1/2, being sent to 2 different #'s & an email just to finally get it received. A very frustrating ordeal to say the least. Then, you finally get the dreaded call.
"Your furniture is no longer made so WE CAN'T FIX IT OR REPLACE THE PART on your sofa...AND...WE CAN'T COVER the loveseat because "moves" are not covered under the coverage." This is even MORE frustrating. Our 2 options given to us are to return the sofa & get a $1,660.31 INSTORE credit to buy another sofa that wouldn't even match our loveseat or chair or keep the sofa & get our $665 insurance money back on that they've now sat on for the past (almost) 2 yrs. The "you can't leave the store without" because you'll be sorry when it comes time to have to fix your furniture insurance! We will also have two pcs of damaged furniture that we were made to believe that the insurance that we purchased would cover.
Bob Mills, you might not be able to know when furniture is no longer going to be carried, BUT to tell a customer that buys a set of leather furniture from you that's less than 2 yrs old that "you can't fix it now." That is very poor customer service after your sales staff claims it's the holy grail of all furniture fixes!
You can bet that we will NOT be returning to Bob Mills nor will we be referring anyone on to you. You can take one of your discontinued sofas & sit on it...truly.
View on GoogleSeng M· 5★ · 2026-02-25T17:09:07.178825355Z
Appt Delivery at 8:30am
Check in at 08:00am
Check out by 9:20am
They doing pretty good they unloading my Floor Load furniture full Trailer! 🙌🙌in short period.
They do have Overnight Parking 🅿️ available!
Thanks Bob Mills 🙏🙌
Will definitely come bk again 💪
View on GoogleC B (CB7)· 1★ · 2025-07-20T20:26:22.705977495Z
The Wichita, KS location has employees that don’t really know what’s going on. They had a promotion going where you could get a free tv. Was promised the tv in 7-10 days. It’s now taking almost 2 months and the employees don’t know anything about it. They say once the furnitures is delivered it’s out of their hands. Even though they are the ones running the promotion. The store manager was very condescending. Never apologized. Nothing. His tone was awful, he didn’t know anything or anything about the promo. Typical sales attitude and tried to schmooze his way out of everything. Should have offered at the very least a rebate or part refund. Nothing. I will never buy from them and I hope no one else’s does either.
View on GoogleA K (AK)· 4★ · 2024-09-24T16:48:42.282261Z
Easy check in & out.
Plenty of space for Maneuvering.
Overnight parking is possible in front of the docks. Most of the time it takes an hour to get unloaded, but if they are busy in the morning and they have a couple of trucks, then it takes 2 to 3 hours then they go by the appointment.
restroom inside the building. You need to ask the warehouse workers.
View on GoogleJ E· 1★ · 2023-06-13T19:51:11.355330Z
Delivered junk -$1700.00 of junk -awful looking crumpled up fabric on arms on couches - big ripples in the backs -made in Vietnam - didn’t refund total amount ! So far I think I’ve. Lost$150 from what I was told today - changes each time I call. What a scam ! Won't go back! Very hard to get anyone to say I’ll get any money back at all at this point. One manager lied and said they’d overnight a check. Another said 10-14 days - what?! Horrible service Temple and Oklahoma stores have been absolutely no help!
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