Meridy Duncan· 5★ · 2026-03-30T23:26:12.988661312Z
My Experience was as a returning customer which it made my experience even better they were able to get me what I needed with no hassle buying at all I received the best customer service and care from my salesperson whom made sure that I was comfortable with my product I was able to pick up my purchase the same business day and it couldn’t have came at a better time than right then I like to thank my salesperson for making sure everything was correct and that I was satisfied with my purchase thank you so much for your understanding of a customer needs and customer service needs
View on Googlediane green· 5★ · 2026-05-15T17:12:37.901155487Z
Andrew the manager came out himself personally with Patrick and handle my concern with washer machine and made sure it was working properly also check dryer to make sure it was set up right I am very happy and please with doing business with them awesome customer service
View on GoogleKymberly Briggs· 1★ · 2025-12-31T00:35:48.256871504Z
My 1st experience has been a real nightmare. I purchased a counter height dining set from them on December 18, 2025 and was delivered on December 22, 2025.
To begin with the delivery guys initially delivered to the wrong house not being able to recognize court from street.
Finally once delivered to the correct home, the chairs (all 4) were unstable and very rocky and the table had 2 chunks of wood chipped off the table straight out of the box. Luckily, I saw it because the guys weren't going to say anything. I told them about it and then immediately called up my salesperson (Pam) on the phone. I informed her of what was happening while the delivery guys were still at my residence. She asked to speak with one of the guys on my phone. Next, she apologized for the inconvenience & assured me it would be corrected. Next I immediately went into the store the same day to speak with her face to face. She (Pam) assured me that a complete dining set would be reordered and delivered on December 30, 2025 (TODAY)!
I took the day off work to ensure I would be here to receive the delivery since FARMER'S are very adamant about not giving customers times of delivery. I sat home ALl day. At 12:33 PM, I even called and spoke to AMANDA. I told her my name & explained I am waiting for a delivery and just calling to confirm that I am still scheduled. She asked me to hold on while she check. She came back to the phone and very pleasantly told me that yes, I am on the books for delivery today. So at 4:23, I still had not gotten a delivery nor had I received a phone call or any information concerning the delivery. So, I called and the delivery guy who I think he answered the phone saying this is Sergio (I think). I asked about my delivery and he says, we can't find your dining set, and we're on the phone with Pam now. I said to him, I have been waiting here all freaking day, & you're telling me that you don't have my delivery? He says yes ma'am. I said, well, I would appreciate if you would call me back & let me know something. He said yes ma'am.
Well, he called back @ 4:33 & said that the furniture is not on the truck nor is it at the store & Pam said call back in the morning to speak with the MANAGER by the name of ANDREW.
I told him that I was heading to the store as we speak. Once I arrived at the store, I spoke with Pam & explain to her that I have been waiting at home all day for the delivery & had taken off work. I explained to her that my time is valuable and this is just a day wasted & no one even bothered to call and explain anything to me whatsoever! If I had not taken the liberties to call myself & check on things, I would still be sitting waiting. This behavior is highly unprofessional and distasteful!
I explained to her that when her delivery guys left this morning, they should have had a list of their deliveries & a manifest with what they have on their truck. They should have known before leaving the store that my merchandise was not there & I should have been notified. Just common sense! She just said yes, ma'am, I understand and I'm sorry, please come back tomorrow and talk to ANDREW because he's the one that does the ordering & had I known. I would have reached out to you.
This is a total mess & I am very dissatisfied & not a happy camper. This has been an awful experience for me & I am so saddened by the closing Badcock because that's where I originally did business.
I'm eager to see what ANDREW will have to say other than, oh, I'm sorry, my apologies. I'll make sure I get that order. Who's going to take another day off work now? It's FARMER'S turn to accommodate me and work around my schedule for the delivery!
I've missed an entire day off work waiting on a delivery that NEVER happened.....NOT even a phone call to say, Ms. your furniture didn't come in. I was just left waiting for 8 hours until I called to find out what was happening and that is not satisfactory in my book!!
I am soooo disappointed and let down for 2 consecutive times by FARMER'S FURNITURE of GREENWOOD!
View on Googlebasic bub· 5★ · 2025-12-20T05:15:35.496963068Z
We purchased 2 sets for our home. The selection was fabulous and sales people helpful and not following you around they let you take your time and ask questions when ready. Management was very helpful with our situation as well!!
View on Googleeymarpm81· 1★ · 2023-12-09T02:33:10.030296Z
On Saturday, I went to the store without wanting to buy anything but in the end, I decided to buy something. Mrs. Tanis took great care of me. She was so very helpful.
On Monday, I went to pick up what I had bought. Everything was going well. I didn't have time to put it all together because I had to pick up 2 more things.Then on Thursday night, I started to put everything in its place and I realized that 2 things were damaged (headboard/entertainment center). Today, I went to speak to the store manager about my damaged items. The entertainment center will be exchanged, surprisingly. The headboard came with a giant crack and it’s deep inside. The store manager was no help!! He ACTUALLY suggested for me to paint it with a black marker!!!! Stunned, I asked him why did I purchase insurance on the item to just “paint it with a black marker”??! He said “You can just fix it with a marker.” ..One thing is I will NEVER BUY FROM HERE AGAIN. I will never spend my money here again nor recommend anyone to shop there. Very upsetting I spent all this money on insurance for nothing to be done to help with my damaged items.
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