Furniture Row

This is THE place to buy furniture!!! Matthew was extremely helpful, informative and not a pushy salesman at all. He greeted us promptly when we first got there, gave us some clear information on what sales were going on, explained the different signage and then left us to look around. Once he noticed we were spending a good amount of time enjoying a particular sectional couch he was available to talk through our options. The purchasing process was very easy and straightforward and only took about 10 minutes. He even stayed a few minutes past closing so we could go get our truck to be able to take home the same day. Make sure you add on the eco friendly cleaning kit, it’s well worth its value. Thanks again Matthew!

We bought a couch from them a couple years ago. Paid for the extended warranty which the sales girl made us to believe covered all damage and stains. Originally we had a flaw with the large section of the sectional that is one big cushion. They replaced it with another piece that had a seam in the middle. The original had no seam and one piece of fabric. The seam hasn’t held up and coming apart. This company refuses to do anything about it and said the warranty was only for stains. Very shady business. I won’t deal with them again. Giving us an obviously refurbished piece for a brand new couch then not making it right when it doesn’t hold up. Furthermore the rest of the couch Is falling apart. They obviously sell poorly manufactured furniture and don’t stand by their work. I have been trying to get a call from them and they are ignoring me. Also tried emailing the web address they have to others that have negative reviews and it isn’t even a valid email. Edit. Furniture Row did pay to have someone come out and fix the seam on the chaise. So they did right by that and the manager I felt with was a good guy. Reason I am only charging to three stars is because the chaise should never have had a seam there in the first place and it will eventually come apart again and at that point I’ll have to buy a whole new couch. The location of that seam is just such a bad spot and never should have been there. I understand that it came from the manufacturer but furniture row should have never delivered me that in the first place. There is an outside chance I’d use them again because the manager there was pleasant to deal with.

I am beyond frustrated regarding my recent experience with your company. My troubles began with the ordering of a portrait, where I learned that the company never processed the order due to internal changes. Unfortunately, this was just the start of the series of issues. I have been waiting for 10 weeks for my couch to be delivered which was normal. On Wednesday, October 28th, I received a call from Ms. Tammy, the salesperson who assisted me, with purchasing the couch, stating that the couch would be delivered today on Friday, October 31st. Given my earlier experience, I was apprehensive about how this would be handled. To my dismay, the delivery team arrived as scheduled but the delivered the left side of the couch instead of the right portion. Immediately, I contacted Matthew, one of the managers at the Charlotte location, to report the issue. I was informed that the only resolution offered was a refund of the delivery charge, which the delivery of the new portion would may take 8-10 weeks. This is completely unacceptable. In my opinion, the couch should not only be delivered in full but also subjected to a discount and refunded due to the numerous errors and delays I have faced. I believe a fair resolution is warranted given the series of mishaps I’ve encountered.

Jimmy was the salesman helping us. He was a pleasure to work with. He was not a pushy guy trying to sell us on additional things. He was very nice to us and we like the bar stools we purchased. I'm glad we stopped in the store. Thank you.

This is the second couch I’ve gotten from Furniture Row. First one is still going strong so I figured I stop by again. Tammy was the person that approached me, asked if I needed help. She was kind, helpful but not pushy. She gave me her opinion but still left me free to make my decisions (which aren’t always easy for me lol) Furniture Row has nice quality items without being over the top pricey, which I love! Since this is a special order, I have to be patient and wait, (again not easy for me, ha!)