Furniture Row

Joe, the manager, was super helpful on the phone when I called to check on what was available. He sent me a link to enable me to view a loveseat in my size and price range. When I got to the store to try out the loveseat, I was treated with respect and friendliness. Joe and his helper took the seat apart for me and loaded it in my truck. They were both very careful not to harm the seat as they loaded it and wrapped it in my moving blankets before I left. It was a seemless and easy experience.

Joe was wonderful to work with! He was real and funny too. We purchased a floor model at an amazingly discounted price for our family room hang out and couldn’t be happier with it and the service. This was our second furniture purchase here and definitely won’t be our last!

WARNING! DO NOT BUY LEATHER PRODUCTS FROM THEM!. Disappointed. We were sold 2 "leather" chairs about 9 months ago. I declined their leather protection package because I do leather work myself and have cleaning and conditioning products that are (in many's opinion) the very best on the market. (Obenauf's Leather Conditioner & Obenauf's Cleanit Leather Cleaner). I've cleaned and conditioned the chairs quarterly since purchased. As you can see in the picture, the surface coloring has worn off where the head would rest. I called to talk to the store manager (Joseph B) and expressed my concern. He told me I was out of luck. Their exact words via text: After after having the pictures reviewed by the store manager we have concluded this looks to be fading due to sweat. The oils and salts from sweat can fade the coloration on leather if not cleaned off properly. Unfortunately this is not covered under warranty. I told him I have many leather products (jackets, belts and other chairs) that have taken much more abuse than this and they look nothing like this after 10-15 years of wear. I told him I purchased these chairs because I wanted chairs that would take on that naturally worn patina we all know in leather products (like my other leather products). This looks like cheap synthetic that has had a topical coloring removed. He claims that cleaning and conditioning would have stopped this. Wrong. I did. He dug his heals in without offering any solution or remedy. Just another example of a box store company who are quick to take your money and slow to stand behind their products. Not that it should make a difference, but we've spent THOUSANDS at their store. Beds, couches, chairs, pillows, mattresses, etc. Obviously, they've lost a customer and this is why big box stores are dropping like flies. MOST IMPORTANT: WATCH THEIR RESPONSE BELOW. They will defend, defend, defend.. Sad.

Alex did an amazing job providing information when asked a question. No high pressure sales tactics were used, just listened to our wishes and showed us the dining room sets that met our needs.

Josh was great!!! He was there when we needed him but gave us space! Much better experience then ashley and other stores. Found the perfect couch too.