Sleep Number

The gentleman that assisted us in the store was extremely helpful and non-pushy. He was patient and really tried to get to know what we were looking for and asked questions to drill down on what we didn't even know we were saying.

We really enjoyed working with our salesperson Pat. She took her time showing us the products when we first started looking. When we came back to buy, she was every bit as good. She showed us all our options, made suggestions on things we might want to get (and explained why) in addition to our bed, but was never pushy and made sure to know any add ons were completely up to us.

If I could give zero stars I would. Went in today 9/15/2025 at 6 PM and wanted to buy a mattress. I have been having really bad back issues for a long time and have been sleeping in my beanbag over my bed to help mitigate the pain. I walk in and besides "how are you?", the first thing he said was- "queen mattresses start at $1,300". I said I am looking for a king. Preceded to tell me what those start at. I am usually a one stop shopper if I find what I like(I know to some this is bad). With my back issues- I asked what mattresses would benefit me. He said all of them. I said "ok- can you make a recommendation?" Nope, he wanted me to have my partner with me. I get it, but... I said "I am the one with issues and my partner didn't want to be involved in the process as he hates shopping." I let him know this and he said he would not help me. I was expecting to spend at the least 4 grand. Not someone meant to be in sales. My favorite part was when I asked if they provide shipping- "We don't do shipping we deliver." Way to make me feel awful across the board. DO NOT RECOMMEND THIS LOCATION.

I purchased a Sleep Number Cal King ILE 360 Smart bed in December and have loved it ever since. There was something that seemed to be missing so I researched the mattress pads. I met with Ezra at the store and he went over the available options and we quickly found that the Comfort Fit layer was the one we needed. What i enjoyed was the low pressure friendly sales approach, even though it was a small item, he just wanted it to be right. He also researched our discounts and applied them. I will definitely be back to work with him and the sales group at the mall. Thank you!

Nathan was amazing to work with. My father-in-law was involved in a car accident, and while he was in the hospital we realized that he needed a new bed (old one was 20+ years old and sunk in). I called Nathan, and explained the situation as well as the health needs for a new mattress. Nathan provided options and information that were needed to make a decision. He was quick to respond to any information I needed via text, and I was able to get the mattress ordered without having to leave the hospital. They say not all heroes wear capes, and I guess I'll never know because Nathan took care of business ensuring I didn't have to make the extra drive to the store.