J&M Furniture

Thank You for such a great service and great furniture. Got what my wife was looking for. Its true when t hey say happy wife HAPPY life. Keep up the great work and beautiful show room.

I got my Bedroom Furniture from J&M. It’s a very good store and very friendly people. The service they provide during the purchasing and delivery and installation process was really good. However the after sales service is just pathetic... The mattress I bought started sinking in just 1 week of delivery. I called them a few times sent them pictures of the product as they asked and there is absolutely no response from them. Maybe they just delivered a bad mattress and now they don’t want to help replace it. PLEASE DO NOT BUY MATTRRSSES FROM THEM. They did not even care to acknowledge that it can go bad. I sent them pictures once and then again after 2 weeks I call them and they say we don’t see the damage. Send us the pictures in a different manner. So I did that. It’s been 2 weeks to that and still not even acknowledging call or text that what’s going on. This is really very bad after sales service when you have this big stores.

Anything I tell about J&m will be less . I am using them for past 5 yrs and each time the caring , understanding they show to me and my clients is beyond words . Their product is so good that I don’t buy contemporary stuff for my clients from anywhere else as I know the quality of their product and the team works their best to make it work out in favor of my clients . So far touchwood I never was delayed in the delivery . The welcoming atmosphere at the store is something that makes you go there again and again . I highly recommend J&M for high class elegant contemporary furniture that suit all budgets .

Isaac is amazing. I bought lot of furniture from him (twice) and he gave me the best price on all. I would really recommend for anyone who is looking for furniture to meet him first before making a decision to buy from anywhere else. He is your go to person ! Thank you Isaac for your help. It was very pleasant to work with you.

-- Custom order poor quality (custom color requested) -- Custom color takes more than 2 months -- Unresponsive manager, Isaac (email and call log proof) -- Defective item not repaired nor replaced On Jun 10, I ordered (~ half amount deposit) custom premium leather sectional sofa (model a973) as my color was not readily available. Received delivery Aug 26 and got defective piece, backrest and head rest too soft, supple, plushy and can feel the metal frame if you press with your finger. If you lean back the metal frame can hurt your back. Complained on phone, email, personal visit. Dealt with Isaac, manager. Very poor response. After 3 weeks, they sent expert service person Oleg who does not answer your calls and apparently called me without leaving voicemail. He stepped in for few seconds, said sofa looks fine. Filed dispute with my Credit Card company and awaiting the outcome. Append post owner post (12/6/2017): Please look at pictures, sit on sofa at your Edison, NJ store and you will know what is defective in your sofa. Nothing can justify your non responsiveness and unwillingness to address my complaint for months that drove me to file dispute. I asked you to fix it as first option. If there was no issue with sofa, why did Isaac (manager) call me on 11/16/2017 2:28pm saying that sofa was fixed by specialist (who worked with Natuzzi) and I can visit the Edison store to look at it and re-consider my decision