Raymour & Flanigan Furniture and Mattress Outlet

The easiest and best experience ever! Kevin was fantastic! Very knowledgeable, fun, and so easy to talk to! Sophie was super sweet! And both of them helped me find my dream couch and dining room table. I couldn’t have done this without Kevin! The best guy around!

It was my first experience with Raymour & Flanigan and it was great. Brenda in the South Plainfield office did an amazing job of explaining and making the process so seamless and easy. I purchased multiple items and she made it so easy and hassle free. The best part of it was all of my items were delivered in less than 48 hours. It was a great experience! Definitely would recommend! Add photos

What an amazing experience this was buying my new couch. Kevin was fantastic and I enjoyed him as my Sales Associate. He was knowledgeable, professional, pleasant, kind and the purchase was easy and quick. Just the way it should be. Good customer service is hard to find these days and Raymour & Flanigan did not disappoint. I will no doubt come back to Kevin for future purchases.

What should have been a simple rug purchase turned into an unnecessarily frustrating experience due to a complete lack of communication and poor customer service. After purchasing my rug from the South Plainfield location, I received no phone call, no email, and no updates whatsoever to let me know my order had arrived. I was left calling around myself trying to track down information on an item I had already paid for, only to discover that the rug had been sitting there waiting for pickup. When I arrived at the Bridgewater pickup location, I was told I was too late because the pickup department had already closed. The gentleman behind the customer service desk was not helpful and offered no solution. Had it not been for Chris at the Bridgewater location overhearing the conversation and stepping in, I never would have received my rug. Chris was professional, courteous, and willing to help. He took ownership of the situation, found a solution, and provided the level of customer service that should have been offered from the start. He is the only reason this experience wasn’t a complete disaster. The entire situation could have been avoided with a simple phone call, email, or order update. Customers should not have to chase down information about purchases they’ve already paid for. Thank you, Chris, for going above and beyond. Unfortunately, one employee’s efforts do not make up for the overall experience. I do not recommend the Raymour & Flanigan in South Plainfield, and based on my experience, I do not recommend the customer service staff at the Bridgewater pickup location either. Do better.

I had a great experience shopping for my mattress thanks to Brenda. She was friendly, patient, and very knowledgeable. She took the time to answer all my questions and helped me find the perfect mattress without making me feel pressured. I really appreciated her excellent customer service and would definitely recommend working with her.