Abbigail Stram· 5★ · 2026-03-12T17:11:45.116555137Z
Wonderful work all around, Ryan and Ian took great care delivering my new mammoth couch! It’s so incredibly comfy and made well! Would recommend to any family and friend.
View on GoogleVictor Buchholz· 5★ · 2026-05-30T21:06:27.767109813Z
Ryan delivered our sofa and did excellent job. He was very careful while bringing it into the house and made sure everything was handled properly. Not a single scratch on the walls, floors, or furniture. Professional, efficient and respectful throughout the delivery. Highly appreciated.
View on GoogleZachary Pedersen· 5★ · 2025-08-26T02:27:06.839190276Z
My wife and I recently decided it was time to finally upgrade our living room furniture and also replace our old mattress (hand me down from a family member). We had been putting it off for a while, but after one too many terrible nights and a sagging couch that felt like quicksand, we knew it was time. A friend at work recommended Luxury, so we decided to check it out. You just do not find service like this anymore in 2025!
Not gonna lie, from the moment we walked in we could feel the difference compared to the big box furniture stores we visited earlier in the week. It wasn’t pushy salespeople swarming us, it felt more like being welcomed into a friends business that actually cared about us finding the right pieces. The showroom was set up beautifully, and the selection was impressive without being overwhelming.
Nicole and her team really went above and beyond. They asked questions about how we use our space, how we sleep, what we liked and didn’t like about our old furniture, and even how firm or soft we preferred our mattress. Instead of just pointing us to the most expensive set, they guided us toward what actually fit our lifestyle and budget. My wife is more focused on design and style, while I’m all about comfort and durability, and somehow they managed to make us both happy!? Even my wife???
We ended up choosing a gorgeous living room set that looks high-end but came at a price that honestly shocked us in a good way. And for the mattress, wow. I didn’t realize how bad our old one was until we laid on the one we purchased. The first night’s sleep felt like we were at a luxury hotel, and it’s been that way every night since. No more backaches, no more tossing and turning.
Delivery was fast and seamless too. The team set everything up carefully, double-checked that we were happy with the placement, and made sure nothing was left behind. You could tell they take pride in their work tooo!
All in all, I can honestly say this was the best furniture and mattress buying experience we’ve ever had. It didn’t feel like just a transaction, it felt like we were treated with genuine care. If you’re in the market for furniture or a new mattress, don’t waste your time at the big chains. Go see Luxury in Valpo.
We’ll absolutely be back when it’s time to upgrade the dining room!
View on GoogleLori Otero· 5★ · 2026-03-28T16:54:22.904604333Z
Very friendly and made sure electronics on furniture were all operating before they left.
Efficient, clean and careful! Recommend!
View on GoogleAmy Crocilla· 1★ · 2025-10-11T20:03:09.170686498Z
DO NOT SPEND YOUR MONEY OR ENERGY HERE!!!
We placed our furniture order with Nicole 7/29/2025 and were promised delivery in 2-6 weeks. It’s now going on 11 weeks! 6 weeks past the promised date, and we still have not received our furniture. Every time we ask for updates they say it’s done in production and give us a new delivery date but for the THIRD TIME that date has come and gone. Nicole lied it was ON THE TRUCK two weeks ago and would be at the store “in the next couple hours.” Then new date was for, 10/10/25… today is 10/11/2025 and still crickets. She hasn’t called us and doesn’t answer the phone when we call there.
What’s worse, the store refuses to cancel our order or provide a refund. Communication has been poor, they almost NEVER answer the phone, they have NEVER been decent enough to be the ones to reach out.
We were excited to support this local business, but the experience has been incredibly frustrating and we’re being held hostage. At this point, we just want honesty, accountability, and either our furniture delivered immediately or our order and financial agreement cancelled.
I would strongly caution others to think twice before ordering from Luxury Mattress & Furniture. Nothing but lies.
ZERO STARS, but Google made me give at least one to post.
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