Macy's Mattresses Gallery

Definitely not what it used to be. No employees to be found except behind fine jewelry and the Clinique counter. The only employees that approached me were the sales ladies from Lancome and Clinique. Store was NOT clean. Socks, scarfs etc.on the floor. I was looking for pajamas and a bra, & the Lingerie department was not shoppable. I also went to housewares looking for a stockpot and most items are not priced. I had to walk everything to the scanner. Tablecloths and napkins were a mess. Total waste of time for me. I won't be going back.

There is never any attendant when you're ready to pay or ask a question. The customer service is terrible. The coupons are worthless because they never apply. I really miss the old good Marshall Field's.😞😞

An hour before close on a Saturday and one register open on the entire floor in Oak Brook. The was nobody around to assist with returns in a department. The store was a mess. Very poor management to have the store like that. I will not purchase anything at Macy's. Wish I could give zero stars.

The service rep were very good and helpful and the items they had were very nice

Little over crowded but it's too be expected for Thanksgiving