Mattress By Appointment
Las Cruces, NM
Mattress By Appointment offers a unique shopping experience with a focus on personalized service and affordable pricing.
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Real Google reviews from nearby shoppers
Average rating 5 · 165 reviews
Last updated Aug 7, 2026
My husband and I have visited several mattress stores, but this experience was by far the best. From the moment we walked in, there was no pressure or overwhelming sales pitch like you often experience at a dealership. Nichole took the time to ask thoughtful questions about our sleep habits, body pain, and what we were looking for in a mattress. She gave us the space to test different options and encouraged us to pay attention to how each mattress felt, what kind of support it provided, and how our bodies responded while lying down. My husband came in feeling very prepared and knowledgeable, but Nichole's expertise truly impressed us both. She was incredibly knowledgeable about sleep, mattress support, and helping customers find the right fit for their specific needs. What stood out most was her genuine character, she treated us like people, not just another Money maker. If you're looking for a new mattress, I highly recommend starting here. Supporting a local business is important, and Nichole's professionalism, honesty, and expertise made the entire process enjoyable and stress-free. She even managed to leave my husband speechless, which is no easy task! Do yourself a favor and visit this store first. You won't be disappointed. We left with an amazing king mattress.
View on GoogleGreat service, Nicole was awesome and extremely knowledgeable of her products. Was weary of why it was by appointment, but completely understand why now. She was able to explain and answer all questions and even evaluate many things that make the mattress you select truely what your body needs and what you are looking for. 100% recommend!!!
View on GoogleThe Matress Store is the best place I have visited in the city of Las Cruces. I have set up an appointment with NICOLE, she’s is Flexible and a understanding person who will provide all information needed before completing the purchase. We are new to Las Cruces NM and we are starting from zero, we chose to give this place a try and I do not regret it. Nicole is very helpful and flexible, she actually did a breakdown for me which the price is reasonable for good quality mattresses. Nicole did not only demonstrate them beds to us but did ask every question possible to maker sure we get the correct size, quality and desirement for our bodies. I learned a lot thanks Nicole , I did not know what bunk beds required as far as weight and matress material until it explained to me. Please they also offer delivery options, I mean what else can we ask for ? Me and my fiancé are very pleased with their services and I am a truly satisfied client. Will be coming back and will refer my family and friends to this place, they work with you! Speaking from experience, thank you NICOLE ! 👏
View on GoogleGreat customer service. Nicole is absolutely amazing and professional. She answered all of our questions and isnveeu helpful ans knowledgeable.. went home with a brand new, comfortable bed. I highly recommend this place for anyone who is looking for a new mattress.
View on GoogleNicole was very helpful in selecting the best mattress for my needs and for helping my mother to get an adjustable bed. The products are great and the service is top notch. Would 100% purchase from this business again.
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