Mattress Firm Crossroads Bellevue in Bellevue - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 725 reviews

Last updated Aug 27, 2026

John Chen· 5★ · 2026-07-27T00:20:57.376918020Z

Larissa and Taylor were fantastic throughout the entire purchase process. They were incredibly patient, took the time to answer all of my questions, and never made me feel pressured. Their knowledge and genuine willingness to help made choosing the right mattress a smooth and enjoyable experience. They listened to my needs, explained the options clearly, and made sure I was confident in my decision. I truly appreciate their excellent customer service and highly recommend working with them if you’re shopping at Mattress Firm!

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Patty Taylor· 5★ · 2026-06-29T23:52:48.402315751Z

Went to Mattress Firm store at Crossroads Mall to check out the various mattresses. Jared, the store manager, listened to what we were interested in and showed us multiple options. Jared was extremely knowledgeable and explained everything about the different mattresses. Chose a Stearn & Foster mattress along with a new bed frame that will elevate the bed.The whole process of selecting and purchasing the mattress was very low pressure and enjoyable. Thank you Jared for making buying a mattress a fun process! I’m looking forward to the delivery and setup!

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Xiaohan Chen· 5★ · 2026-04-26T07:22:00.931681794Z

Konrad has been great explaining subtle differences between different types of mattresses and helping to improve my purchase experience. He also kindly helped me to order an exchange for my original mattress was too firm. Really loved my new mattress.

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Gabriella Aires· 5★ · 2026-02-15T21:36:25.166740460Z

After several trips to multiple mattresses stores, I became a happy Mattress Firm customer. Liliana was our sales person and I highly recommend her. Very attentive, did not force us to buy anything, and was very patient as I tried many options, while explained the difference between all of them until we found the perfect one. Hope I get to love my new mattress for many years but so far the experience was pretty good.

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Marjorie Wilson· 5★ · 2025-10-12T02:51:20.776113696Z

Mattress firm I have used for all my mattress. They always know there stuff on the mattress and they want to know what you need and never just sale you the highest cost ones. Thank you Mahommad was amazing. We tried most of the beds there and my guy is really hard to handle but Mahommad handled him well. Spent time but was not pushy and didn't push any on us. Gave suggestion after we said what we wanted out if the mattress. Thank you Mohammad and Mattress firm

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