Mattress Firm Fallbrook Shopping Center in West Hills - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 5 · 312 reviews

Last updated Dec 11, 2025

Haley Lydiate· 5★ · a month ago

Lee was super helpful and friendly when my boyfriend and I recently got our mattress. He listened to our concerns ( I have acid reflux ) and he recommended a mattress that could support us. He shared new deals that mattress firm offers and even offered free next day shipping. I was super impressed at how fast we got our mattress and how helpful and polite he was to me and my boyfriend. Thanks Lee!

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Eric Kim· 5★ · a month ago

I went to get a new bed since my old one was uncomfortable, and Lee was amazing! He wasn’t pushy at all!!! just super kind and patient, letting me take my time. I really liked how comfortable and relaxed the whole process was... he made me feel like I was talking to my uncle! Thank you so much, Lee. Such a great choice!!

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Harold· 5★ · a week ago

Seth from the Simi Valley store was really fantastic. Everyone in the store was very friendly, but Seth helped us get our new mattress and base. He wasn't pushy at all and was super polite and friendly. He allowed us to go at our own pace, answered every question and gave us a fantastic deal for black Friday. He certainly earned a customer for life.

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Ted Bacarro· 5★ · a month ago

Lee is our angel of the day. Very accomodating. He took care of us not just to get a sale but to resolve our concerns about bed, which is the reason why we visited the store. He provided enough options that's appropriate to our needs. So Thank you very much, Lee. Continue doing what you're doing. The good energy you brought to your clients will surely come back to you. God bless

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Tiger Zakharyan· 5★ · 2 months ago

I recently had an exceptional sales experience at the Mattress Firm, thanks to a sales associate named Nick. From the moment I walked in, Nick greeted me with a warm smile and a genuine enthusiasm that immediately set a positive tone. He took the time to understand my needs, asking insightful questions to pinpoint exactly what I was looking for in a mattress. His knowledge of the products was impressive—Nick explained the differences between various models, materials, and firmness levels with clarity, helping me feel confident in my choices. What stood out the most was Nick's approach; he wasn’t pushy at all. Instead, he encouraged me to try out several mattresses. He provided helpful tips on what to look for in terms of comfort and support, making the experience feel personal rather than transactional. After a thorough discussion, I found the perfect mattress, and Nick helped me navigate through questions ensuring I understood everything without any pressure. Overall, my experience with Nick was outstanding. His professionalism, combined with his friendly demeanor, made mattress shopping enjoyable and stress-free. I left the store feeling excited about my purchase, and I would highly recommend visiting this store and asking for Nick if you're in the market for a new mattress!

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