Tempur-Pedic Flagship Store

The staff seemed nice... but the product ABSOLUTELY SUCKS now!!! They have changed their proprietary materials for their products... and definitely NOT FOR THE BETTER!!! Their pillows WERE very high priced before... but well worth the expense for the comfort level and support they provided. When it came time for me to replace my old Tempurpedic pillow... I was excited to spend a small fortune again for a new pillow... knowing what I was going to get in return. Boy was I soooo wrong!!! The old style pillow used to be quite dense and a bit heavy... but oh so luxurious!!! Now their "new" pillows are super lightweight... but feel like a literal brick. The material feels fake and over manufactured. It was the worst pillow I've ever tried to sleep on in my life... and I'm in my 60's having gone through many pillows of many different types over my lifetime. Not just the many types I've personally bought over my life... but even pillows I've used at various locations while on vacations. And if you live in a cold environment or just like to keep your house cold at night with A/C... it becomes even stiffer!!! I spoke to the sales person who sold me the pillow and her supervisor... and they explained that I just needed to "break the pillow in" through use... and even suggested sitting and stepping on my pillow to break it in for a few weeks. I literally spent about 4 to 5 hours daily for almost 3 weeks... doing what they suggested... and feeling like an idiot... all to no avail. It still feels like a lightweight brick made from volcanic stone!!! Now I have a $200 unusable brick "pillow" that's not even capable of being a door stop... and they DO NOT OFFER RETURNS!!! Even my dog refused this pillow!!! Also... when is compressed from weight on it... it takes several seconds for it to recover it's shape... which in its own makes it a terrible pillow. Imagine laying on it and then re-adjusting your head... and having to wait 5+ seconds for it to recover it's shape for you to readjust yourself? I'M NEVER BUYING ANOTHER TEMPURPEDIC PRODUCT EVER AGAIN!!! BRING BACK THE OLD FORMULA!!! 😭😭😭

Amazing service! Shavonne was such a sweet person! Always has a smile on her face and always greets people with a positive energy! We came to this Tempurpedic once a month ago and weren’t ready to purchase at that time. However, we remember her great customer service and it really pushed us to come to the store in person just to have her assist us with our purchase! Richard was very knowledgeable and professional as well! He had an answer to every question we had regarding Tempurpedics products which allowed us to make a very informed purchase! They are such a great team and looking forward to returning for a future purchase!

Got a King mattress Firm w/ top of the line adjustable base at this location. Great people. Remember folks, when buying a brand new bed - you have to break it in and took me about 2 weeks to break in my bed. At first it was like a brick firm and now it’s at a cushion firm. I love my tempur-pedic and so does my wife. Very happy with my purchase overall. I can finally get some quality rest!! A++++++

Richard was great and very well informed. He helped my husband and I understand what the best pillow and mattress options would be for us. We purchased our pillows and will definitely be back for the mattress soon! Thank you Richard!

Oscar sent me a message about the Mother’s Day deal and I came in to the store. He is very kind and patient. Even tho he is new I felt he was very knowledgeable and enthusiastic about the products. He showed me the beds as well and I been considering on coming back. I love my pillow and now I feel I need more for my family! Thank you Oscar for giving suave a nice treatment. I felt welcome! ❤️🙏