Mattress Firm Ford City Mall in Chicago - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 469 reviews

Last updated Mar 9, 2026

Diana Maciel· 5★ · 2 months ago

Angelo is THE BEST!!! Walked in with my partner last night and Angelo was super attentive, informative, caring and provided the best experience we’ve ever had in a store!! CUSTOMER SERVICE IS A1!!! Awesome guy!! Sold us on beds that meets OUR NEEDS not just the popular ones. If you are shopping for a new mattress you need to come here with Angelo!!

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Nancy Cafarelli· 5★ · a month ago

We had to go back to store where Veronica did the job right. When we bought 2 beds box springs and frames and coverlets. We received everything but the frames. We were upset gave delivery guys great tip each then they said they don't have frames. Very upset called store , had to go there the guy messed it all up. He wasn't there spoke on phone many times. Finally Ms. Veronica fixed everything. Very smart lady. Thank You Veronica for everything. God bless you always.

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Custom Classics· 5★ · 2 weeks ago

We came in to get a warranty replacement for a queen bed. The service was less than stellar at a different location. Paul helped us out tremendously and made sure we were happy with our bed.

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Renardo Johnson· 5★ · 4 months ago

I went in to Mattress Firm to look at buying a mattress. I anticipated a very tough process with a lot of haggling. I was on guard. I was surprised that the saleswoman was able to put me at ease. She listened to me and learned what I wanted to spend. She worked to keep things in my price range. She offered me more expensive mattresses and told me the benefits of each. But she never pressured me to take what I didn’t want. She let me try several of the mattresses and we finally settled on a mattress that I liked. Veronica, the saleswoman, is to be commended. She listened to me, got ne what I wanted and made my experience delightful.

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Deztinee Geiger· 5★ · 6 months ago

VERONICA WAS THE BEST! I realized a DAY BEFORE my delivery that I ordered a plush mattress instead of a medium! I was freaking out and called Customer Service and was met with the best! Veronica helped me not only cancel my order, she helped me find the PERFECT mattress based on my budget and preferred comfort level, AND she assured that I could keep the SAME DELIVERY DATE! She saved me from another few weeks on an air mattress and was so helpful and kind! HIGHLY HIGHLY RECOMMEND THIS PLACE!

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