Mattress Firm Lancaster in Lancaster - Reviews, Hours, & Deals

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Real Google reviews from nearby shoppers

Average rating 4.9 · 636 reviews

Last updated Jul 17, 2026

Kristine McMillan· 5★ · 2026-02-28T14:21:25.175708602Z

James was so friendly and kind. He was very informative on their products and made us feel welcome. He even helped us load our mattresses. Definitely referring friends and family for their next purchase. We will definitely be back. Thank you so much James

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Jamey Keys· 5★ · 2026-05-25T21:34:32.085077629Z

Cheyenne's approach was very appropriate, not high pressure or overwhelming at all. She is very knowledgeable and she asked great questions to find out exactly what we needed. She showed us several different options, and explained the pros and cons of each, helping us make a very well informed decision. Excellent experience!

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Mimi BestLifeEver· 5★ · 2026-05-29T16:22:44.981271301Z

I have had a good experience and am a repeat customer at the mattress firm in Lancaster, OH. Today James was extremely helpful and kind as he helped me navigate the different styles and qualities. He was able to help me with suggestions and helped me research correct mattress sizes for the beds I had ordered. Great experience and happy to have this task accomplished with just 1 stop!

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Martha Keech· 5★ · 2026-05-25T18:37:27.917042405Z

Cheyenne was very knowledgeable on all the different mattresses. She took her time with us and answered all of our questions. We just got the mattress delivered today. Most efficient delivery I’ve ever had. William & Eduardo on the delivery team were excellent!!

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Nancy Gray· 5★ · 2026-05-25T12:37:22.706861367Z

I had an outstanding experience purchasing my mattress and adjustable bed base. A huge thank you to Jonathan, the salesperson who helped me. He was incredibly knowledgeable about every product in the store and explained the differences between the mattresses, helping me find the perfect one. I am thrilled to finally be able to sleep comfortably thoughout the night, and waking up with no aches or pains.

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