Mattress Firm Newington- Berlin Turnpike

Edit: The store manager Ryan reached out to make this right. He was very professional. New base will be here Friday. The bed is awesome. ---- My in store experience was pretty good. My sales rep knew what he was talking about and was accommodating. Offered a great deal that I couldnt turn down. Unfortunately the white glove delivery service doesn't mention they wont take your old base, even when you get a new one. Then they delivered a new broken base, adjustable but very loud and the lights dont work. So now I need to take another day off, get my matress off this base, and get them swapped. When I spoke to the rep about this, he offered nothing but an "I'm sorry". Just just spent 4.5k at your store to get a broken delivery, I was hoping for more than an "I'm sorry". This is inconvenient.

I was at this location Yesterday evening (10/7/25). My experience from beginning to end was nothing but exceptional and pleasant. I had a chance to be helped by Ryan who happens to be the manager. Ryan took the time to listen to what I needed and was looking for. No pressure into buying anything. He was honest and After several recommendations finally he was able to help guide me towards a good selection. Will give Ryan credit for his patience and honesty. Honestly speaking, I got no BS :-) from Ryan. By the end of my positive conversation with him & shopping experience, I felt comfortable with my decision and Ryan's recommendation. Highly recommended for his outstanding customer service!

Purchased a queen Sealy Spring firm mattress with base. Kale was a great salesperson. He was very knowledgeable. Never felt rushed, he was happy to answer our questions and show us options based on our price range. No pressure, was a great salesperson & made for a great experience! Highly recommended! No photos to post as waiting on delivery. Can't wait!

Store Manager Ryan was extremely helpful. No pressure, he was a wealth of knowledge and made genuine recommendations based on our discussion of what I was seeking. When I came back to make a decision and purchase, he was both patient and extremely kind, walking me through all steps and considerations. I couldn’t be more excited to get my new mattress delivered and setup in 2 days!

I had an amazing experience, all thanks to Kyle! From the moment I walked in, he took the time to understand exactly what I was looking for. He walked me through each option and explained everything clearly, showing a deep knowledge of sleeping positions and which mattresses would be the best fit. I really appreciated how honest and open he was about what would work for me and what wouldn’t. On top of that, he was super friendly and easy to talk to—just a really cool guy. Highly recommend working with Kyle!