Mattress Firm Roosevelt Boulevard in Jacksonville - Reviews, Hours, & Deals

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Real Google reviews from nearby shoppers

Average rating 4.9 · 1024 reviews

Last updated Jul 4, 2026

Milta Tarrant· 5★ · 2026-02-27T16:51:47.620952394Z

I went to the store to review some mattresses earlier this week.And was greeted by Rashad. She was very pleasant and very knowledgeable of all the different types of mattresses in the store. I told her I would return on thursday with my husband so we could make our final decision. She said she would not be there, but she would have Beth wait on us when we came in. She is well was very knowledgeable and pleasant and made our purchase\nHey very good experience. I highly recommend their store if you are in need of a new mattress set. Out of a five star ratings , I would give them a twenty.

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Stephanie Lucas· 5★ · 2026-05-15T14:33:01.723715382Z

had a great experience at Mattress Firm thanks to Beth! She was extremely helpful from beginning to end and made the whole process easy and stress-free. She helped me figure out the right mattress firmness for my needs, stayed within my budget, and even recommended a mattress topper that I ended up loving. Beth was knowledgeable, patient, and answered all of my questions thoroughly. She also helped me reschedule my delivery without any hassle. On top of that, she had such a positive attitude throughout the entire experience. I’m very happy with the service I received and would definitely recommend asking for Beth if you shop here!

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Richard DeVore· 5★ · 2026-03-06T02:24:47.227563688Z

Bought a great bed. The staff were very helpful and friendly. They loaded up the bed for me and everything. Once I got the bed home I realized it was a queen so I took it back and got the king and they gave me $50 back for the mistake they made.

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Max S· 5★ · 2026-06-06T17:20:18.047918053Z

Rashada was a great help and very friendly. She was knowledgeable and a great resource when making a decision. Rashada explained everything thoroughly and in a manner in which I understood. The store is clean, tidy and inviting. I will for sure be recommending Rashada to friends and family for assistance in the future

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James Worden· 5★ · 2026-05-22T17:34:18.595851512Z

I spoke with Rashada at the store. She opened the door 3 minutes early, because she could. She made me an offer I could not refuse, so I didn't. The mattress arrived today, as we agreed, and the delivery guys were great. It was a drop off, but they were good enough to slide the mattress inside. I love my new mattress! It's like laying on a firm cloud! Thanks Rashada.

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