Mattress Firm Tanglewood Pavilions

I purchased a Beautyrest mattress from Sam's Club believing that it would be the perfect mattress for me. After about 30 days I realized there was no way I could keep this mattress for 10 plus years and returned it. I went into Mattress Firm in Elizabeth City and met with Addy. I asked multiple questions about multiple mattresses and Addy answered all my questions with patience, care and concern. She was extremely knowledgeable about every mattress and not only that she knew the difference between each brand and each level of mattress and what they had to offer. I told her I wanted a mattress that felt a little more than plush but maybe not as firm as medium and I know that is laughable but that is what I needed to sleep comfortably. I also told her I had aches and pains from arthritis and scoliosis in my back and needed a mattress that would relieve pressure points. In addition, I needed a mattress that would offer cooling properties as I sleep very hot. We narrowed it down to three mattresses in my price range and ultimately she helped me choose the perfect one. The mattress will be delivered in 48 hours and I am excited at the possibility of getting some good sleep. Picture attached of the mattress that I chose.

Ordered my mattress yesterday and it supposed to arrive today. I would like to say that my salesman keith made buying from this store one of the most pleasurable experiences I have had lately buying anything. He is very personable and knowledgeable and worked his tail off on me. He even pulled the same mattress down for me to try multiple times. very patient. I wish everywhere had this level of customer service but sadly most don't even come close.

Raymond was amazing they were patient, helpful, and informative while guiding my spouse and I into finding the best mattress that fits both our wants and needs, they gave us very good pricing and deals available for what we chose. Will definitely return when we decide to upgrade our other mattresses.

My husband and I loved Raymond. He was both knowledgeable and personable. We can't wait for our mattresses to be delivered.

I received excellent customer service from the two gentlemen who delivered my mattresses today. They were polite and very professional. The delivery was quick and thorough. Great company to do business with from the beginning to end. Keep up the good work!