Merrill Furniture

We are first time buyers from Merrill for a living room set. The customer service we received from Stephanie was excellent as this company went above and beyond to make sure that we had the right sofa we needed for comfort because of back issues. Their delivery crew were top notch! Respectable and on time! Will always be our go to furniture store. Oh, also the mattress we bought is like sleeping on a cloud! Thanks Stephanie for your patience with me!

[Edited: Merrill proved to be a good business in that they extended their offer to refund the chair beyond the week deadline I was intially given and kept good to their word. I still wish that they would have sent someone out to fix it, since we really liked it, and I believe it possibly could have been adjusted, but I’m satisfied with the outcome.] Needed a rocker for a medical condition. First one was uneven—visibly different wear. I let them replace that with the floor model, which had a few dings and a “hitch” at the top of the glide. An internet search revealed that this is easily fixable and a call to the Amish furniture place in Holden confirmed that these chairs often require minor bolt adjustments to function properly, but Merrill would not even try. I contacted the manufacturer, thinking they might advise me as to how to adjust it myself. They were initially willing, but Merrill said that they should diagnose a problem first. However, when I called to set this up, they refused, saying “it was fine when [they] tested it in the store." Three weeks later, it jumps every time someone rocks. Their price on this scuffed, used chair was $300 more than their online competitor’s [when on sale]. The benefit of buying local is having help if something goes wrong, but they don’t honor their supposed year-long warranty. I’d shop elsewhere if you want things “right” versus “almost right.” [They made it right in the end, thus I changed it to 3 stars rather than one, as I still didn’t appreciate the rudeness and rigidity of the first person I dealt with there, though Mr. Merrill himself is super kind.]

I could not be happier with the Cambridge mattress I bought made by Gold! Just what I wanted and my back needs, a firm flippable mattress. They are not that easy to find these days. The staff and delivery guys were excellent. They took the old mattress away, and as they say they deliver anywhere in Maine!

Review is primarily about the couch we purchased, the business alone might rank higher for me as the staff are friendly and helpful. I’m disappointed that after just 6 months of very minimal use, our couch cushions are unsightly. I could see this starting to happen even after a few uses and contacted the store right away per their satisfaction policy, but was not offered any useful solutions. Because their repair person is not available or overbooked or ??? (It was never entirely clear what the issue was), we were asked to bring the cushions to the store. I chose not to do that as there was no guarantee when we would get them back. We knew it was a gamble to buy a couch at this price point, but based on prior reviews from happy customers, we gave it a go but won’t be doing that again. In summary, I don’t recommend the Hughes Queen Sleeper - especially not for a rental unit where appearance matters! 5 stars on delivery / delivery people

Merrill's has a variety of styles and price points to choose from. Leslie gave me a tour of the sale area and the main floor providing pros and cons to suit my personal preference. I chose a navy leather chair - contemporary style! Can't wait to get it! Thank you Merrill's and of course, Leslie!