Morris Outlet & Warehouse

From beginning to end it was another great experience. The sectional we ordered was out of stock. We were told it would be 5-8 weeks till delivery. To my surprise it was only one week. The guys who delivered and put my sectional together were professional and respectful. I highly recommend Ashley Furniture and in a few years we’ll be back. Great company and fantastic service.

Absolutely frustrating 1st time experience buying a couch from here. We paid extra for the ‘white glove premium delivery’ and when the delivery guys were assembling the feet to our couch they realized that they were missing the feet to the chaise part. They offered little help and pretty much just wiped their hands of us and told us Ashley would be in touch and left. If the emails I had received prior hadn’t stated that “merchandise will be opened and each item inspected for Quality Control on the dock prior to loading the items on the truck” I wouldn’t be so frustrated with the delivery team. They obviously didn’t do their job because if they had they would have seen they were missing the feet to our chaise before leaving the warehouse. They also only delivered one of our throw pillows when we were supposed to receive 2. My husband had to be the one to call to ask about when we would receive our missing items because Ashley never reached out. Ashley offered NO compensation or rush on getting us the missing feet to our chaise. Which is frustrating since, again, we paid extra for them to deliver and assemble for us! So we are left with a sofa sitting on feet while our chaise just sits directly on the floor next to it. Ashley said they will mail the feet to us…but I have received no confirmation email of this and when they arrive we will have to put them on ourselves. Which we are more than capable of doing but we PAID EXTRA for them to do that for us!! They could at least give us some of our money back since they didn’t do their job fully or put a rush on the delivery. Will not do business with them again.

Overall positive experience. Prod: Easy to schedule delivery. Delivery folks very courteous and professional. I searched the website first and knew what I wanted. Having an actual store nearby to go, test out, and measure was really helpful. Cons: the measurements on the website did not include all measurements. It would be really helpful to have more of the measurements available (for instance my couch had a sofa chaise and a chaise. The website had no measurement for the length of the sofa chaise).

I ordered a new box springs from their online store and the process was extremely simple and efficient. I did not need to inquire with the store as the communication via email and text messaging was very accurate. The communication with the delivery team was great and the delivery personnel provided quick and efficient customer service as well. I highly recommend Morris and Ashleigh furniture for any of your home needs.

We went to the Morris Outlet sale in Fairborn this weekend looking for dining room chairs. We sought out Eve because she's been helping us for the last 10 years or so, and we love her. She told us to also look at the mattresses because they had some really good deals. Well, Eve was busy at the desk so we told her we'd get started looking and let her know what we found. Ryan Thompson led us back to the warehouse and showed us around because he knew Eve was tied up at the moment. We saw a mattress we were interested in and were helped by Dustin and Christina who went above and beyond to help us. Ryan later returned to make sure we were all set and helped move mattresses around so we could see them from the proper angle. The customer service we received today from all the aforementioned was so incredible, we ended up buying 2 new mattresses at an amazing savings -- Purple Premier Plus with the adjustable bases! I'm in the service industry myself, and a happy and consistent staff, in any industry, who work well as a team and support each other while putting the customer first is not just a rarity these days, but speaks volumes about the employer. Thank you all for delivering your best today, we will be back. As an aside, we never did get the dining room chairs; we found them, but unfortunately we would have had to purchase the table too and we didn't need a table. Oh well, we'll keep watching the amazing sales and maybe they will have the chairs available a la carte in the future. Thanks again, you guys Rock!