Beavercreek, OH
The Original Mattress Factory offers a variety of mattresses and related products, emphasizing quality and customer satisfaction.
Current offers include special financing options and a satisfaction guarantee.
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Real Google reviews from nearby shoppers
Average rating 4.2 · 49 reviews
Last updated Apr 17, 2026
Got the mattress that my wife wanted and delivery to the house (we were a bit overdue on replacement). The salesman made it easy. I was in and out in under 15 minutes.
View on GoogleWe went back for new mattress after 10 years with the last one we bought from there. We decided to go from the orthopedic pillow top to the adjustable bed with two XL twins with the Regency Hybrid mattress. Even though they should have more than one person in the store, we didn't have too long of a wait. Can't wait for new set! Delivery was 1 1/2 - 2 weeks out. Not too bad.
View on GoogleThe most DISGUSTING customer service and experience of my life. The sales representative FRANK was a disgrace on all accounts. Frank was unprofessional, racist and sexist. I wish I could give this store 0 stars. Frank shared with me that he hates his job and the only reason he remains employed is because he was offered 50K for 6 months of working there. He complained about his working conditions and circumstances and as soon as I - as a CUSTOMER - requested to be left alone to actually shop around for a mattress. He became enraged and emotionally aggressive and hostile and demanded I leave the store as a result of my personal shopping behavior. Apparently, NO ONE is allowed to jump on any mattresses. He accused me of “destroying” the mattress without ANY evidence whatsoever. If you have a policy refraining customers from jumping on the mattresses, then it is the company’s responsibility to display VISUAL SIGNS prohibiting such actions. “Only children jump of mattress’s and it’s common sense that adults do not do that”. No. It is NOT common sense in my reality. If I am to purchase a product for which I pay $3K for I would want to ensure that I can do what I want to do with it for the sake of what I am getting it for. In my reality common sense is that a customer has every RIGHT to examine their product before buying. Just like at a retailer store, I can try on shoes and try to run a bit to see how it feels, or a pair of jeans that I want to sit and do squats in to experience how the product will function if I were to buy it, or test driving a car and accelerating on the high way or making an abrupt turn or stop to test it’s break and wheel of motion. So to jump of a mattress is ABSOLUTELY common sense for customers who wish to use their mattress HOWEVER they choose to. Frank shared he has been employed by the company for over 30 years and I strongly advise the company to FIRE this employee immediately. Frank is EXTREMELY out of touch with current customer service expectations, because he has forgotten who he ACTUALLY works for - the CUSTOMER. WILL FOREVER SHARE THIS EXPERIENCE WITH EVERYONE I KNOW AND MEET THAT ORIGINAL MATTRESS FACTORY IS ATROCIOUS.
View on GoogleUPDATE: 10/03/23. I have done everything this company asked, drove one way to try there 1" foam to put on top, they said give it 1-2 mos. for my body to adjust to the new mattress, it has been since July 26th. I wake up every morning in awful pain, but yet, I don't hurt when I go to bed!!!! BEWARE: They will NOT give you your money back! I am going through BBB, Attorney General's Office & if I have to Small Claims Court! All I want is my money back to go elsewhere! I have NEVER had such horrible customer service from a Retailer ever, with not willing to pick this set back up, I offered to donate it & send the receipt, to no avail!! GOOD LUCK if you make a mistake in what you buy here! I know others who are very unhappy too! (Previous Review): This OMF was my 13th place, so I was well informed, well versed & prepared to buy a mattress set. I was confident in my choice of the Classic Plush Full size set purchased here July 2023. When delivered had 2 dark spots on the material of the mattress, the top of the box springs had 2-3 areas of snags. It has been uncomfortable from day one! At the store I laid on it, plus others, (as I did in all 12 other stores) many times & long enough time to decide on this set. I am HIGHLY unhappy with it, unless I fork out approx. 500.00 dollars (grand total, 115.00 more for this set to "upgrade", then 187.00 for their "better" mattress, then would need the 5" box springs, plus 70.00 delivery, plus tax, there is NOTHING this company is WILLING to do. (I laid on the "better" two they've suggested, while there, did not care for them, why would I pay out another "$500".00 then???). I've been having lumbar issues, couldn't wait to get this delivered, now trying to decide if I want to sell it or put at curb. I dread going to bed every night now! Yes, after standing my ground, I got my delivery money back ($70.00, that was for the discoloration & snags ONLY). I wish I had kept my old set, (the mattress dipped in center badly). Had I known how this would turn out, I would've opted to keep my 12 yr. old mattress set & get a 2-3" mattress topper & still have some money in my pocket! This set would work for a younger person that does not have Lumbar issues, I told Frank that in the store that I had horrible Lumbar issues going on, which was obvious. Frank was nice, but SO distracting while trying to concentrate on what to buy. I'd never had anyone blab so much about the company itself! I didn't need/want to hear it! Now, I think it was a way to make the company look great! When I mentioned the following: That (came to light recently, after the fact), that this set ONLY has a 6 rating for comfort, I was told to ignore that number, that was by one of the higher up guys, Phil!! It's in THEIR paper that I got with the warranty brochure! I'm on a very fixed income with no support, I get up every morning in pain after being on this mattress. Yes, everyone's taste is different in what's comfy, etc...I also found out this set only has approx. 2" cotton on top of coils.I'm at a loss, what should be a happy time, finally after 12 yrs. replacing an old, dipped mattress, has turned into a waste of 758.00. But really who cares? Oh, the company thinks competitors puts some of these reviews on. I guarantee you, I am a real customer! I take doing reviews seriously and accurately! Good luck to others seeking out a comfy one, I've lost all confidence in trying. I also did what they asked, drove an hour one way to go back to the store to pick up 1" foam to put on top of the mattress, it has not relieved the pain in the mornings after sleeping on it. I would've just liked my money back, since the issue has not been resolved. If I spend the 287.00 to trade up, plus 70.00 to deliver a different set! What if it isn't comfortable(?). Over 100.00 of that (287.00), IS to pay MORE for the set I just got from them, they have (a 25% fee they charge from 1st purchase) to upgrade to one of their other types/brands. HAVE TO GIVE A ONE STAR FOR THE REVIEW TO GO THROUGH!!
View on GoogleWe love the queen size mattress we bought from here. When we moved, our queen size box spring wouldn't fit up the stairs, so we needed a split box spring. The guy said he had it in stock and we could pick it up anytime. A few days later when we went to pick it up, we found that he sold it the previous day. He said the first time, "it will be here waiting for you" I'd expect it to to be there waiting for us. But he sold it. They only kept one in stock. Lost a star! Still a high quality mattress. Recommend their products if you can get your hands on them.
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