Ortho Mattress

I purchased an Ortho Mattress less than 8 months ago. At the store, we were encouraged by purchasing pillows with the mattress bringing the total close to $3,800. We were reassured multiple times that this mattress came with a 25-year warranty, and were explicitly told that if we ever experienced back pain, we should not worry because the mattress could be replaced under warranty. Unfortunately, the mattress has already become completely unusable. It has significantly sagged in the middle and on one side. When my husband lies on it, the mattress sinks under his weight, forcing me to roll toward him due to the slope. It is no longer level, supportive, or comfortable. I contacted Ortho Mattress regarding the warranty and was required to pay a $65 inspection fee. After the inspection, my claim was denied because the body impression allegedly did not meet the required 3/4-inch depth. The claim was also denied because I did not purchase their $250 bunkie board — despite the fact that I am using a very strong, high-quality, and proper base under the mattress. For a mattress of this price and age, this level of sagging is unacceptable and clearly indicates a durability or manufacturing issue. The way the warranty was explained at the time of purchase does not match how it is being enforced now. While the brand attempts to market itself as an orthopedic-quality mattress at a slightly lower price, the actual quality and warranty support do not live up to those claims. This experience has been extremely disappointing, especially given the promises made during the sale.

Came here on Memorial Day weekend, and was helped by David. We had previously stopped by to get an idea of what to purchase, and David had helped us. He was so thorough and direct in answering our questions. He gave us the space to look around and ask him the questions we had vs being a pushy saleperson. We were very pleased and returned to make our parchase. We came for the mattress we were seeking for my relative, and took another one we needed since it was on sale. David's service remained the same, being accomodating with additional things we needed. So far, the matress we bought for our relative has been as described and my relative has been enjoying his matress. We havent opened up the one we got on sale due to renovations, but all in all, the matresses feel like great quality. Thank you David, for your help!

Denny was amazing very patient. He walked me through the mattresses and was very informative! Over all great experience.

We had a great experience with David. He was very informative, patient, and knowledgeable. He took the time to answer all of our questions and helped us understand the differences between the mattresses without making us feel rushed or pressured. He made the whole process easy and comfortable and we really appreciated his professionalism and honesty. Overall it was a smooth and pleasant experience.(:

Really loved being able to visit a physical store and actually try out different mattresses instead of buying online. Dhaval was incredibly knowledgeable and taught us so much about coil spring technology. He made us feel welcome, confident, and secure in our choice. Highly recommend!