Parachute Home

I bought Parachute’s linen sheets because they’re marketed as high-quality and long-lasting. After just two years of normal use, the fitted sheet became paper-thin and tore apart. When I contacted customer care via chat, I was met with robotic replies thanking me for my “patience and understanding", over and over again, even though there was nothing to be patient or understanding about. At times it felt like they were mocking me. The supervisor simply repeated the same script, offered a token 20% discount, and refused to acknowledge the clear quality issue. For a brand that charges luxury prices and prides itself on craftsmanship, that response shows zero empathy and zero accountability. If a sheet falls apart after two years, it’s not wear-and-tear - it’s poor quality. And Parachute’s customer service made it worse.

Based on our interior designer’s recommendation, we purchased all our bedding and bath essentials from Parachute Home—including pillows, duvets, quilts, percale and linen sheets, towels, and bath mats. I frequently rotate pillows, so we opted for a mix of down and down alternative. The standard pillows were outstanding—definitely our favorite—while the king pillows were decent, though I generally prefer standard size. The linen sheets were incredibly soft and became even better with time, but the percale sheets proved to be more durable, especially with two dogs. Both types fit the mattress perfectly without shifting or bunching. As for the bath towels, they dried quickly and stayed fresh without any lingering odors. We’re very happy with everything we bought and would highly recommend Parachute Home for both quality and comfort.

I was shopping online and wanted to buy something from Parachute Home and gave my email and phone # for the 10% first purchase discount. I tried using the code they sent me, but it didn’t work. I contacted customer service and they said that because the item was a new item I couldn’t have the discount. However none of this was communicated in the email they sent me with the code. This is bait and switch behavior, and very lame customer service. I DO NOT recommend Parachute Home.

Horrible "non"-customer-service! The manager at this location is the rudest, craziest store manager I have ever encountered in my life. I had to call the police on him. Also the quality is horrible. $100 sheets, first wash, threads everywhere but where they should be - stitched into the products. Did a chat and an email (because there is no phone number) and no one could care less a customer had to call the police because of their manager. So crazy. The regular customer service person responding to the return went with the old gaslighting routine. Horrible company. 0/10 do not recommend.

Unfortunately linens fall apart after 6 months. No replacement so clearly they expect their products to not hold up