Purple - Alderwood Mall

Megan and Jessie were fantastic and we love the purple harmony pillows. It was great being able to try them in store, and it led to trying the foam mattresses as the Totem Lake location that my wife and I also ended up buying.

My cousin and I went to the Alderwood Purple store a few weeks ago (12/6/25) and we had a great experience thanks to one of the employees, Jessie. I’d been looking at getting one of the Purple pillows after I tried the original model on a trip but I wanted to test the others before spending that kind of money. I’m a combination back and side sleeper and had some other specific concerns. Jessie had us try all of the different pillow types and explained the differences between each of them but she was never remotely pushy. While, she’s technically a salesperson that’s not how the interaction felt. My cousin wasn’t even going to get anything originally and she ended up buying a pillow too and almost a month later we still talk about how great she was. I definitely want to add another pillow to my collection at some point, and I’ll probably slow buy some for family members as I can afford it and I’ll be going back to that store rather than ordering online in large part because of the great service. I recommend going to one of the Purple stores rather than a retailer who sells them if possible because they have all of the models and are extremely knowledgeable. We drove from Blaine and it was worth it. Thanks again Jessie!

Jessie was very helpful in helping me shop for a mattress and went through a detailed comparison of the different brands. Thank you again!

John and Hero were absolutely wonderful to talk to. This was my third visit in and they, each time, have been immensely helpful. Their expertise, knowledge and communication skills are extraordinary. Hero brought out the mattress on a hand truck so I could throw it in my car curbside. I chose the Restore Plus Hybrid, which was on a cant-miss sale. Thank you so much guys!

Can't share enough how great their customer service is at Purple. Recently purchased a mattress from the Alderwood store and had great terms with good payment options. Unfortunately it didn't work out for me, and I had to return the mattress, and even then the online customer service worked closely with me and helped me through the process. Easy return process (As much as it can be) and the customer service was fantastic getting it initiated and having it picked up. Even if you are thinking about Purple, try it and see if you like it, they will work with you if it doesn't. Shocking how rare it is to see great customer service.