Raymour & Flanigan Furniture and Mattress Outlet

Basil Samuels helped me purchase furniture on numerous occasions. He is outstanding! Knowledgeable, professional, caring and very customer focused. I shop at this store because of him. He makes my customer experience very pleasurable. Because of him I will be back to purchase more furniture in the future. He is very capable. Hopefully you will consider him for a promotion as he has great potential

We came into this place looking for a couch and we felt very well taken care of. In particular, we would like to acknowledge and appreciate the energy and enthusiasm with which Eva Pogorzelski greeted us. She was highly passionate about her job and made us feel comfortable.

We are so thankful for all the help we received at the Raymour and Flanigan Outlet in East Windsor. Basil was a fantastic person to work with—professional, informative, and willing to move pieces around so we could see how they looked next to each other. I highly recommend going in on a day he is on the floor. The folks in Customer Service were also wonderful to work with. Highly recommended!

Recently i purchased a sofa with a love seat and a chair. I ordered this on September and i was told that i will get it delivered by 3rd week of October but i got only the sofa after 5 days of the initial delivery day and when i tried to reach out to them i was failed multiple times and finally when i was able to reach out, they were unable to give me any future date of delivery for the other two pieces of my order. The sales person was nice but reaching out to them through phone is very hard. Finally today i got the delivery window of 3 hours and they were unable to deliver in the given time frame. I missed half day of my office hour because of there unprofessional service. In this whole process severel times the customer service representative told me that the sales manager will reach out to me with some update but they never call me back. I need to follow up with them proactively. But when i asked for some discount for this bad service they just declined to accept their fault. It seems to me this is the way they do their business and customers are the least important part of their business.

From the moment I walked into the store, I felt very well taken care of. The team at Raymour & Flanigan provides exceptional service:, they give you all the time and support you need to choose the sofas and furniture that best fit your needs. Their attention is unparalleled, always ready to answer questions and make you feel comfortable throughout the entire shopping process. What impressed me the most was the quality of the products and the competitive prices. They definitely offer excellent value for money. I highly recommend this place to anyone looking for high-quality furniture and top-notch service!