Serra Furniture, Mattress & Electronics

They do their job in the best quality way. They delivered my furniture quickly. They also did the installation according to our agreement. I was very satisfied.

Great quality and affordable price. Excellent customer service. They understood me and gave me exactly what I was looking for.

On purchase day, I was very impressed. But they allowed their delivery service to deliver my velvet sectional and matress and leave on my porch on a very stormy day. My (small) 14yr old son and I had to move all pieces in and unwrap it. I called to complain and they said they gave me notice (2 hours) and I was at work and unable to answer my phone. They went anyways and left it then blamed me saying it was my fault for not answering. $2,000 sectional also has permant “marks” in velvet bc of how it was stored. They did replace it but replacement also had it. Guys who traded out the pieces spoke no english and was unable to communicate with me about it. They put the sectional back together wrong and its too heavy for me to fix. I was planning on purchasing more stuff but I’ll go elsewhere now.

Worst experience ever I went to this place after seeing the instagram posts Made a quotation came up to 13.5 k They asked me to pay the deposit for 1k I already communicated very next day to the sales rep that I need a refund as my family intends yo buy furniture somewhere else cause they liked something better Very next morning they start showing actual colors Now I can’t get my refund cause they say there is no cancellation no refund They didn’t say this when they took the deposit amount which was 1082 dollars I’m stuck to do forceful purchase which I don’t intend I decided to get 2 ortho jpt mattress for 515 each When I arrived at the store the owner threatened me saying that we won’t give any refund and he is doing me a favor giving those mattresses He made me sign documents which had a condition of 24 hour return policy and 30% restocking fee if the item was damaged or something I was not fully done reading the document and the owner said that we won’t load the mattress in uhaul if I spent time in reading the document he was making me sign documents He was very rude and showing signs using his hands with the employee to throw the mattress in that guys uhaul I never experienced this behavior with any shop owner in America 🇺🇸 before and I even asked him to behave with me as I’m his customer Most of the furniture he advertises is from nova furniture and he is just third party The warranty information also was not clear to me which made me cancel the order

it was really interesting that i stopped by SERRA for my home furniture and got a new sectional and a stylih bedroom set;but also i found PS5 and Xbox corner ; amazingly got a new ps5 disc and Emre made easy to bundle ps5 and furniture; it will be great to pay in monthly all ... Thanks Serra