Sleep Number

Ozzie was great, really spent the time with us and answered all of our questions. We did purchase a sleep number bed. My back is really excited for it to arrive. He went above the call and was able to get the bed delivered sooner than later 👍

We had an excellent experience with Bradley. He let us know all of the options available, but didn’t push them on us. He made sure we got the right pricing and double checked on things he wasn’t sure about. Great experience!

We were in thw market to replace our old ergomotion bed and sid stop at your Green Bay WI store for info. Staff was exceptionaly friendly and informative. After a demonstration and trial test e decided to purchase a Sleep Number unit. Am awaiting delivery.

Wow! If you are in the market for a new bed, I'd highly recommend visiting and asking for Ozzie! Ozzie was an absolute pleasure to work with, zero pressure, and took the time to understand our needs. A bed is an investment, plan on investing some time, and listening to what your body is telling you when you try each bed. Try them, try them all, and just because it's the most expensive doesn't mean that's the right bed for you or your spouse; it absolutely was not for us! Ozzie really understood what we needed, versus what we wanted! We entered the experience not wanting anything to do with an adjustable bed frame, but I am so glad he had us try it. Total game changer! I hope when the bed arrives, it's as great as the experience at the Green Bay Sleep Number Store. Thank you, Ozzie!

Previously, my husband and I bought a 360 adjustable base and split king mattress in 2020. In 2025, We went into the store to buy a new mattress. The salesman, BRADLEY, was amazing and assured us that we can use a new mattress with our existing base "just as we do today". When our new mattress was delivered, the delivery guy informed me that the base runs on one pump, and the new mattress runs on a different pump, and I will need to use the remote to adjust the base and the app to adjust the mattress. They cant be combined and I'd need to call to see if combining them on the app is possible. This is incredibly inconvenient and not what was told to us when we bought the bed. Adjusting the base is something we do everyday when watching TV or when I nurse my baby in bed. Now my husband and I have to share the remote to adjust the base. If he has the remote and is sleeping, and I need to adjust my side, I need to get up and get the remote. Why wouldn't sleep number just make sure the pumps can work together with old pumps? Seems like a poor process "enhancement" to me and like they purposely make it difficult so consumers need to buy a new base with the bed. I called the customer service number on 7/16/25 and talked to Diana. She right away said there is no way to combine both on my app and nothing they can do. I asked for a second remote for free - due to the inaccurate information and inconvenience. She said she couldn't but would transfer me to someone "higher up". I was transferred to Reena. Reena also right away said these couldn't be combined and said the salesman shouldn't have told me that when I bought the bed. She would not provide me a free remote, no matter how much I explained the misinformation and inconvenience of this whole situation. She said to me "you have one remote that works", implying that is good enough. I explained a 2nd remote would be at least a compromise to not having access to the base in the app, because then both my husband and I have something to use for base adjustment. She didn't care. I asked her to transfer me to someone else because Im not happy with how she feels this is resolved, she would not, saying she is the supervisor and no one else will have a different answer. Seriously? She is saying she is the end all be all for answers. I asked for what other steps I can take to submit a complaint for this. She said there is NONE. I spent $4k on a new mattress (plus other items purchased at the same time), and she feels she cannot give me a free remote and won't let me escalate beyond her? I was very upset and absolutely felt like Sleep Number and Reena could care less about me as a customer. My last effort to resolve this was when I went to the local store and I talked with Bradley about what was happening. He was very apologetic and right away jumped into action to resolve appropriately. With Bradley's help, I was able to get the old pump for the base hooked up and now I can use my app for adjustment of the base AND the mattress. Reena and that team absolutely need coaching for the incorrect information. If they would have known how to solve this, all of the back and forth and getting upset would have not happened. Additionally, Reena needs to have further repercussions, she wouldn't allow me to speak to anyone or submit a complaint. It is like she didn't care about me as a customer or that I was having any issues. She just wanted me gone. Bradley should receive a huge bonus! He was a lifesaver for this issue and will be the only reason I come back to Sleep Number. Unfortunately, my star rating is not great because of Reena. Bradley saved this to get 2 stars, otherwise it would have been the minimum.