Sleep Number

The salesman at the store was friendly, helpful, knowledgeable and did not apply any pressure to buy. The buying experience was very pleasant. The delivery/setup team was top notch, making delivery in 60+ mph windstorm. They were friendly, professional, careful and know their products very well. They followed up with us after they were unable to complete the Bluetooth /WiFi setup because the power went just as they were starting that part of the setup. The Billings store has a fantastic team. BTW, the mattress is great too.

The bed itself is fantastic — my wife loves it and the sleep quality improvement has been noticeable. The staff at our local store were knowledgeable, patient, and made the buying experience easy. No complaints there. The reason this isn't five stars: the financing process through Synchrony Bank has been a nightmare. I signed up for the 0% interest for 48 months promotion and enrolled in autopay. First payment in January went through correctly. The following month, the entire remaining balance — nearly $9,000 — was pulled from my checking account in one shot. It appears Sleep Number submitted the full balance to Synchrony rather than the correct installment amount, and since autopay was set to pay the statement balance, the whole thing was withdrawn instead of the much smaller agreed upon monthly amount. Synchrony's only offer was a paper check refund in roughly four weeks. For a billing error of this size, that's unacceptable. I've had to dispute the charge through my bank to get my money back in any reasonable timeframe. Love the product. The local team was great. But the back-end billing and financing process needs serious attention — a mistake like this can put someone in a real financial bind. So great product but buyer beware: your accounts can and will get emptied unexpectedly and you’ll have to fight them to get issues corrected.

John from the Billings store assisted me yesterday with purchasing a new Sleep Number bed. He was fantastic! He clearly explained the options and gave me a demo of each bed. He made the process easy and wasn't pushy. He also made a phone call and got my delivery date moved up by almost a month. He demonstrated good ole-fashioned customer service! Thank you, John!

Got a sleep number. After less then a year one side of the bed kept deflating. Went in because I got a 5 year warranty. They told me I had to figure it out and they would send the parts for me to fix it. Like I know how to fix the stupid bed. Now my wife’s and I back are all messed up. No customer service from them, will never recommend to anyone and will now talk people from every getting one. Just replying to there comment down below I bought the bed for this store. When I went in for help because the bed was deflating it was this stores employees that said sorry nothing we can do. You tell us what needs to be fixed and we will order it and you fix it yourself. So my problem is with the product I bought from this store and the customer service that came from this store.

Greg(mgr) and Bryce(salesman) were the individuals we spent 1+ hours picking out our sectional, bedframe and matress. Both represented our bedframe that is was made by the Amish and was mango wood. Due to that it would take a month to come in we were fine with that. Picked it up 2-7-26 and the box is stamped Indonesia. Warehouse mgr called over to the store and got Greg on the phone, Greg would not address him telling us the Amish story, we questioned him about the wood and he said he didn’t know and would have to ask Bryce. He tells me next that I can call the company on Monday and ask for customer service and they can tell me. I explained to him I purchased from him not the manufacture. Told me to take it home and if I dont like it in a week let him know. He called back as we were loading and said the bed was mango and mahogany, frame was mahogany and the head and foot boards were mango. Haven’t gotten home to unpack any of our items, but pretty sure due to the lack of honesty we'll skip over Conlins on our next furniture purchase. Fingers crossed on the furniture quality.