Sleep Number

We purchased a bed from here and the first impression was that these guys have it together. Wrong!!! During the delivery process they damaged my bed frame. The bed frame is so unstable, I’m sure it will fall at any moment. I am a disabled veteran and bought this bed for service connected injuries. Either way, I made a claim for the bed frame on Monday and was told someone would call me by Wednesday. No one contacted me on Wednesday, so I called customer service again and they told me someone would call me on Thursday, no one did. I called on Friday and they told me someone would call me in 3 weeks!! UNSAT!! When you call the store, of course they have nothing to do with it any longer. I guess legal action is the only avenue to get my furniture replaced. DO NOT BUY SLEEP NUMBER BEDS!!!!

I would rate it lower if I could. We bought a split king i10 360 in August. It was delivered a few days later. I am pretty sure it was used and returned. It looks nothing like what they have in the showroom. I slept in it the first night for 4 hours, I could not get comfortable and got the worst backache, it was hard to walk. Tried it the next night within 30 minutes the pain in my back was unbearable . I slept on the floor. I have been sleeping in a chair since. They will not take it back even though they offer a 100-day trail. No one you can talk to on all of their phone numbers has the authority to take it back. The flex base has issues with the phone app and remote we bought with it. The mattress loses air. I am posting a picture of what it looks like, along with a picture of what it is supposed to look like. It is close to a month since we paid close to $10,000 for it. It is still in our bedroom. Therefore, we can not get another bed. We are senior citizens and having a rough time sleeping in chairs. Don't make the same mistake we did. Sleep number is not what it used to be.

I was looking at buying two sleep number beds, until I read the review from Mr. William Matterson, no reply back from a manager and to screw over a Veteran is uncalled for, the second review from Sugar and John Schmitt, store replied, in short they will correct the problem, not corrected yet. I'll move on, not worth wasting my money on an inferior made mattress with broken promises to the consumer, especially a Veteran!!

My husband and I went there on memorial day weekend, we knew we wanted to get a sleep number bed but were not sure which one. Jaime helped us, he really gave us his full attention and answer every question we had. He showed/gave information on all the beds. What I appreciate is that he was not pushy at all, he gave my husband and me space to express what we liked and dislike about the beds. When we told him we were going to come back Monday (two days later) he was 100% supportive of our decision. And sure enough we went back and bought the bed. My husband is a happy camper, I haven found what number works for me.

So far the experience has been solid. Quinn was very helpful and knowledgeable throughout the process. Look forward to receiving the bed next week.