Sleep Number

We purchased a I8 bed with the dual adjustable base, went to the store and the buying process was smooth and the people where nice but there is something seriously going on with sleep number to the point we have had to contact the AG and a Attorney, The first problem is we ordered 3 pillows 2 came in just fine and the third came in with a yellow stain, we just assumed maybe it stained through the box or something so we called and they sent us a new one we threw the old one away was a fairly easy process but just wait. Next the mattress protector and sheet we paid way to much for like $400ish we washed them as they were new as the instructions stated the sheet tore on the first wash and the protector frayed bad. We called they sent us new sheets and a protector which was easy but they arrived after the bed due to this so kinda frustrating but not the end of the world. We did return the sheet to the store for our money back and only kept protector for the warranty we got 3 sets of good sheets for the same price as the cheaply made sleep number just a FYI. So the day came mattress delivery. The delivery people where nice but they spoke hardly any English which normally isn't a issue but we had lots of questions about the use of the adjustment and then since we had issues they couldn't answer any questions, also they where in NFM (Nebraska Furniture Mart) hats and and shirts to that was kinda weird but now the fun. ***I have attached photos as proof*** DO NOT FOR ANY REASON PURCHASE FROM THIS COMPANY THERE IS SOMETHING SERIOUSLY SHADY AND POTENTIALLY ILLEGAL GOING ON*** As you can see in the photos they sold us a used mattress! The oringal label was cut off and they glued a new label on top of it yes the one that says do not remove, also you can tell the cover has ware on it and that's not the worst part we took off the I8 Cover and the bed underneath is a P5 a mattress that is way cheaper and that part was dirty as it was used too. They did such a bad job of trying to scam us the bed itself is twisted in the cover. The phots speak for themselves this company is ripping people off and scamming them selling used or refurbished mattresses and now that I brought this problem up I can't get any help they won't call us back and the only thing they ask is to not share photos or post anything about it. I will post updates here but this probably justices a class action as im sure they have been doing this for years I doubt I am the first person.

Adam and Jeremiah were both amazing. They were a great duo. Adam was super helpful on getting us on the right mattress and Jeremiah made our checkout and delivery simple for us.

Inquiry for review of my "recent purchase" Enjoying dinner... DING... new mail notification...receipt for purchase at your Liberty location..... So I asked myself, how can this be? To which I replied, why don't you call to investigate. I phoned a friend, I mean the store, and had the pleasure of speaking to Tanner K, the Store Manager. "Well Tanner, I just received a purchase receipt from your store, and am currently at a restaurant across town." He advised that he sold a product to an "individual" who was trying to replace a previously purchased product. However, the "individual" didn't know which product was previously purchased. Tanner asked for the name and city of the account, which was provided. I asked Tanner if he ever confirmed the identity of the "individual", he did not. I asked for a description. The clear description made it easy to identify my former roommate. He advised he confirmed the prior product purchased, sold a replacement product on the account referenced when he was presented a credit card. Tanner advised he never saw the credit card, the purchaser confirmed the "contact" information on the screen (which clearly is not theirs as I am receiving these correspondence), tapped to pay, signed the Customer Receipt, and left the store with the product. I have viewed the signed copy of the receipt, which is clearly signed by someone other than myself. Tanner thought it shouldn't be a big deal, nothing was being shipped or charged to the account, and the "individual" didn't obtain a copy of the receipt. I have so many questions: the lack of verification it took some random "individual" to obtain access & purchase products the lack of concern or empathy shown by the Store Manager after allowing access with minimal information and absolutely NO VERIFICATION the lack of attempt to correct this erroneous sale under my account ZERO information obtained from the purchaser the lack of resolution should the purchaser now dispute the credit card charges is fraud involving personal contact information not a concern for this location? Do they have training on fraud? Maybe losing a customer (that has purchased TWO beds including adjustable bases, multiple sets of sheets, pillows, and toppers) for "simply" completing a transaction will be used as a "learning experience" because Tanner can't give out his district Manager, Katie Ross's contact info (because it's personal, you know

Most misleading warranty EVER. Do not waste your money on something made to break after one year, since only year one of fifteen is legit of their so called warranty. Response to owner: To clarify, your store sold me the warranty without mentioning that the 15 years was just the name, not the actual coverage. Don't worry, after having the bed less than three years we were forced to pay $300, for a new pump we will need to install ourselves, just to get our bed to properly work. After speaking with your outsourced customer service and being directed to a website to confirm I was duped into buying something that I actually didn't, completely understand why you wouldn't want to do anything different. Keep selling a product you don't want to stand behind. Thanks but no thank you.

Tanner, was very helpful on our visit. He explained all the features of different beds.