Ben Brooks· 5★ · 2026-03-02T17:55:17.686265935Z
I had the most amazing retail experience here yesterday, in an era where good in-store experiences seem to be more and more rare. I went in to buy a new mattress and was greeted by Zoelah, who was impeccably dressed, and I immediately knew I was in good hands. She clearly represented the brand, the differentiators of the products, and asked me all the right discovery questions to ensure that she was meeting the specific needs I had.
I've owned a Tempur-Pedic mattress for the last 12 years and it has been a zero-regrets investment. As I got a new guest room I needed to replace my current one.
I was blown away at how beautiful the store was and I felt much more like I was in a home than a retail store. In the past I've generally not had the best experiences shopping for mattresses. Here I was able to actually go into a closed room with all sorts of different sounds and demonstrations to see the full capabilities of the bed. I immediately felt sleepy because I was so comfortable.
The store is immaculate, literally not a speck of dust. It is super clean and the staff uses temporary linens to make sure everything is hygienic as you test the bed, which made me relax even more. I felt that they really understood the technology and the products and were able to answer all of my questions. I felt really confident about my purchase and so I didn't feel like I needed to shop around.
I walked out of there with pillows and an order placed for a bed, all in about 45 minutes. I felt extremely confident with my choice. I'm really glad that I came to this flagship store because I considered going to an authorized reseller to shop a couple different brands. I think the depth of the product knowledge and the quality of the retail experience was great and I was actually able to get some unique discounts that were not going to be offered elsewhere.
I thank the entire staff for the great service and I can't wait for my bed to be delivered.
View on GoogleCristina L.· 5★ · 2026-02-27T14:15:09.668683386Z
Harry made this one of the best retail experiences we’ve had in a long time.
We came in to replace our older Tempur-Pedic after dealing with back pain, and he was thoughtful from the start. He listened, asked the right questions, and walked us through the models in a way that felt informative, not sales-driven. His product knowledge is excellent, but what stood out most was his patience and how comfortable he made the process.
We chose a firm Adapt model and left feeling confident in a big purchase because of him. Employees like Harry make a real difference in how people experience this brand.
Tempur-Pedic should be proud to have him on their team.
View on GoogleJustin Zhang· 5★ · 2025-10-13T18:21:01.324145195Z
I had a wonderful experience with Zoelah, who introduced me to the Promsmart Ergo Base. She was genuinely knowledgeable and patient, taking the time to explain every detail in a way that felt both professional and personable. What really stood out was her ability to listen — she understood exactly what I needed and made thoughtful recommendations without any pressure. Thanks to her, I found the perfect fit for my workspace.
If you ever get the chance to work with Zoelah, you’re in great hands!
View on GoogleLaw Les· 5★ · 2026-06-07T13:38:54.879263719Z
The staff at the 70th & Broadway store were extremely pleasant, patient, and knowledgeable No hard sell here - the product speaks for itself - the quality is obvious. Zoelah was exceptionally knowledgeable in helping me choose the right mattress and frame for my sleeping situation. If you are considering a Tempur-pedic, I highly recommend this store.
View on GoogleTaimoor Khan· 5★ · 2026-04-04T18:11:15.442485372Z
We had an amazing experience at Tempur-Pedic! Joel was absolutely outstanding from start to finish. He took the time to thoroughly explain the different models, materials, and features, and really helped us understand what would work best for our needs.
There was zero pressure, just genuine guidance and expertise. Because of how clearly he walked us through everything, we felt confident in our decision and immediately knew what we wanted.
Joel made the entire process smooth, informative, and enjoyable. Highly recommend both Tempur-Pedic and especially Joel if you’re looking for someone knowledgeable and honest to help you make the right choice!
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