Raymour & Flanigan Furniture and Mattress Store

We had to approach a sales associate rather than someone asking us if we could be helped. And, although the sales associate seemed to think our request to forego the delivery fee was somewhat reasonable, his manager did not and presented us with a discount instead. Considerate, but $60 shy of what had been requested. Still deciding if the item is worth the price, particularly now that I see i can buy similar products at Amazon.

The experience was Mid. I went to Midtown because it was closer to my home. Overall I had already done my research and explained that I more or less new exactly what I wanted but I was taken through a tour of their highest end products. Yes I understand that they are sales people but they should listen to the customer. An experience that should have been pleasant became a job and very much unpleasant. I only subjected myself to the store because I assumed that I would get better service and once again it is closer to my home since I live in MIDTOWN. Last but not least the Spanish Gentleman behind the finance counter needs a customer service course. He was rude and unapproachable. Yes he isn't a sales person but he is part of the process and should have better energy. Overall they are lucky that I love my husband and wanted the gift more than I liked them. I'm hoping the product is better than the staff. No worries the uptight white men weren't any better. Our guy Elias meant well but next time he should listen but hey at least he was welcomed to help us. I probably wouldn't go back and that is sad because it is within my neighborhood. I'll keep you posted if the product isn't any better but after spending $2100 on a chair I hope it is......

While the store and sales experience were excellent, the delivery was terrible. Daniel, the delivery person, refused to follow the ‘White Glove’ policy to remove the old mattress and box spring. He first claimed a ‘stain,’ but when I showed him the mattress was clean and even offered to remove the cover, he still insisted on not doing it. I read Raymour & Flanigan’s policy out loud, but even after calling his supervisor, they both refused to honor it. The supervisor suggested they only take the item delivered today, which wasn’t the agreement. When I protested, Daniel used that as an excuse to leave. In the end, they left the old items and the packaging, leaving me frustrated and my morning ruined. This delivery experience was completely unprofessional.

Very happy w our sectional sofa. Walter helped us pick the right size/style for us, we spent like an hour evaluating multiple options and couldnt be happier w what we got Also flexibility on delivery — 2 months after we purchasd (house was being reno) — was helpful

A nice human-sized showroom with furniture other than the standard stuff we see in almost every apartment now (I went to the Boradway showroom). Very helpful staff (Zambi and Juan) that understood my requirements (budget, size, colors, etc.) and that helped me accordingly in a very efficient way. I ended up furnishing the full bedroom-apartment in 2 hours, taking the time to think and weigh my options. They were also very accommodating about delivery dates. Very happy with that one-stop shop customer experience!