The Futon Shop

What an experience! Several years ago, we had researched and saved up for a Futon Shop mattress to replace an old foam one. It feels & fits great, and aligns with our ecologically-minded values. Then we got pillows a couple years later - which are also great. So we decided to work with them to create custom cushions to fit our unique built-in living room couch - something we were worried about because of how custom fit each cushion would need to be. We also had two leather couch cushions needing replacement. On the phone, David was reassuring and eager to take on the project. We were still worried about the custom cuts, and ended up visiting in-person to review dimensions, test things out, and feel fabrics. David and Burt were very friendly and patient. They gave us lots of their time…! And we didn’t need to worry. They were able to match dimensions using our old cushion covers, and everything fits & looks amazing. And we decided to go with a non-leather all-cork alternative fabric that matches our leather couch. We feel good about the sourcing, the non-toxic materials, and the people that helped us make it happen. Five stars.

This 5-star review is specifically for Taz and Darren at the Futon Shop. I called them up today after I ordered from them a few days ago because I wanted to make changes to my order. They were so kind and helpful and really assisted me in making the best choice for myself, since I am new to the futon world and floor sleeping. I appreciated their thoroughness and care in explaining every detail to me and being patient as I asked so many questions. I wish I could come in person, but I live too far away :/ I highly recommend this store if you are in the market for new bedding. I have not received my actual products yet, but I'm sure the are going to be amazing. All natural and organic sleeping! Who could complain about that.

Excellent service and quality futons for reasonable prices. I ordered a queen size platform futon mattress from Burt, but I had some time constraints, so they worked over the holiday to get it to me early. Burt was friendly, patient, and informative. It was a positive experience and I am sleeping better too!

If I could give negative stars, I would. I ordered multiple products from this store, and every single order had an issue — incorrect items, mislabeled products, and even torn pillow covers. Not one transaction went smoothly. The customer service experience was even worse. I was told that a refund had been processed when it had not. I also received inappropriate and unprofessional comments during communication, including remarks unrelated to my order that made me uncomfortable. That is completely unacceptable. Instead of taking responsibility for repeated mistakes, I was given excuses and conflicting explanations. What should have been a simple purchase turned into a prolonged, frustrating ordeal. Between the repeated errors, misleading information, and inappropriate conduct, I would strongly caution anyone considering buying from this store.

Burt is the real deal. When we walked in, he was in the middle of a tough phone call with a frustrated customer, handled it with complete patience and grace, and then immediately turned his full attention to us without missing a beat. He quickly got a sense of what we needed, walked us through the options honestly, helped us test multiple mattresses, and weighed the pros and cons with us without any pressure. We left with the perfect futon and tatami mats and couldn't be happier. We'll definitely be back for a couch. Ask for Burt!