The Original Mattress Factory

Great local business with fair prices. Last OMF mattress set I bought lasted 15 years! Salesman at this location was friendly & knowledgeable. Delivery was on time. Drivers were friendly & efficient. Would give 5 stars but there are fees for return or exchange. Make sure you 100% want what you purchase.

I had a very bad experience! You really need to beware of their warranty. After one week I was very unhappy with my purchase. I made the mistake of thinking they have the same guarantee as the name brand beds have. They do not! It was going to cost me over $600 to exchange it for a compatible mattress. I spent $2169 for the mattress alone and I was also offered an $800 bed plus I was going to have to pay over $200 for the returned mattress. So basically I would have given them $2369 for a mattress that cost $800. I just felt like I was getting a really bad deal and I don’t think they really cared about me being happy. I was treated very nice by Paul when I was purchasing. I had called him to tell him I was unhappy and he told me on the phone to come in and he would take care of me. He said nothing on the phone about the fee for exchanging. He made me feel like I had nothing to worry about. I did find out he has a very bad temper and I left the store in tears. I couldn’t bare to give them any more of my money so I started over. I purchased a wonderful Beauty Rest, I have 30 days to be sure it works well for me. I can exchange with no extra charges and even get money back if I exchanged for a less expensive mattress. I will stick with the name brands and Havertys! They were so nice to me. One more thing… when I told Paul I wanted to talk to the regional manager, he pretty much laughed at me. Very rude man

I purchased my mattress and box spring about 5 years ago. Right after I purchased the set the springs started showing on the side. Since I only paid 7 hundred dollars on the set I figured I got what I paid for. Besides that it's been good. I don't think I'm going to get one from them for my husband's bed.

Patrick was very informative and quickly helped us narrow down the perfect mattress! I made a comment about the sides of a mattress sinking down and he overheard, then mentioned to me that they could build a the mattress of our choices with foam supports on every coil’s perimeter, at no extra cost. This type of excellent customer service is not as common as it should be, and we definitely appreciated his positive demeanor and assistance.

We have purchased 3 mattress sets from OMF at this location in Virginia Beach. Always treated with respect and understanding. We completed the purchase of mattress set #4 yesterday Saturday August 12, 2023 and the experience was more of the same… in a good way. We cannot say enough good things about OMF Virginia Beach location! Highly recommend if you are in need of a quality mattress set at a good price…