Ja'EL SonofJohn Ban Yasharalah· 5★ · 2019-01-13T01:01:55.765452905Z
The store manager was very thorough, professional, courteous and met all expectations that actually exceeded what my wife and I were expecting. Jon shared the onsite Mattress 101 knowledge-base with my wife and I. We were impressed with the architectural design of each mattress, so much that after each demonstration we knew exactly what we wanted to purchase. Having a mattress built to your comfort level can't be over emphasized. "Great Product, Great Mattress", we will be purchasing additional mattresses from the Original Mattress Warehouse, It was worth the 3 day wait.
View on GoogleJeffrey Kiley· 1★ · 2023-02-19T12:12:53.883276Z
Be Warned: My Opinion - This is the worst choice one could make in a mattress. (Note: We are light weight people) We had purchased an ORTHOPEDIC LUXURY FIRM MATTRESS on 11/25/2022 - Delivery in early December. Today 02/19/2023; Quality is extremely very low and none existent, dipping appeared in about 30-45 days, (They charge for exchanges) waking up with more back pain than the mattress we had gotten rid of after 18yrs. (Beauty Rest) Called the store and they said that was perfectly normal for the mattress to do this and after a while speaking to the person finally they agreed to have a manager come out to take a look. the manager came to the house took a look and told my spouse nothing they can do about it, it was normal. I had to call again to speak with the manager, after a long conversation he wanted to charge me to come and take the mattress and fix it at the factory (Not Replace It) and wanted me to take off work, travel to the factory also to see it being repaired. (Ummm from no issue to now confirming there is an issue). I disagreed on having to pay for their defect and having to travel 2 hrs., taking off work. Afterwards the manager had to call his superior and finally to make this shorter they picked up the mattress and reworked it for free. They return the mattress two days later, however although the appearance looked slightly better, now the mattress felt worst than the original one. The Original Mattress Factory customer service is friendly and yes they did make an effort to resolve the issue however they definitely know there are issues with their products. A free exchange would of been less timely and costly in my opinion. Final outcome donated the thousand dollar mattress to the church. Bought another Beauty Rest Mattress with a better warranty 120 day sleep trial 100% free exchange no questions. My recommendation, pay a little more for a quality mattress and pass this company by, you will be glad you did in the long run.
View on GoogleGretchen Weiners· 5★ · 2015-05-01T16:40:58.286Z
Would give this store more stars if it was possible! My husband and I had been shopping around for a few weeks before we came to Mcdonough to look. First, we went into Mattress Firm & had a terrible experience. The sales woman acted exactly as a car salesman would. She was very pushy & became rude once she realized we did not plan to purchase a mattress from her. We almost decided to give up entirely before we passed by Original Mattress Factory(which we didn't realize was there.)
Jon was very polite. He did not steer us toward a specific mattress, but simply let us browse for ourselves & gave us information on each mattress we tested out. Bought a mattress that day & could not be happier about the purchase. The price was extremely reasonable. Original Mattress Factory has a great warranty and exchange policy. We love our mattress!
View on GoogleCharles Cornett· 5★ · 2020-03-02T16:59:04.949656Z
Third time buying mattresses from this and their former Morrow store. Customer service is always fine and their double sided pillow top mattresses are the most comfortable my wife and I have ever slept on. our first purchase year ago was based on a Consumers Report rating of #1 in the nation. We then tried a Sleep Number and was not as nice and finally a Temper Pedic our last and that only lasted a couple of years so we decided to go back to what we have always loved, an Original Mattress Factory mattress.
View on GoogleMengHua Lin· 1★ · 2023-02-24T15:08:53.828980Z
This is Jeffrey’s spouse and my personal experience and honestly opinions!
Thank you for replying and clarifying your Factory Quality Standard. My spouse and I just ordinary persons whom have purchased and slept on several matters in our lifetime, but your factory “Free from Defects” mattress is our first and the only one didn’t last more than 2 months. Making us notice this issue because both of us waking up with back pain all night long.
In trying to resolve this mattress issue, we did the following:
. We flipped our king size mattress 3 times trying to make the mattress more comfortable before contact OMF. It ends up with both side have dipping/ body impression.
.we took off work. Took off bed cover, sheet, pillows, and mattress protector just for your people spending about 10 mins measuring it and told us “ it is a 1/4 inch dipping. After a few days, we got a ”it is perfectly normal” answer. (Later I measure by myself using same way. I found some areas are 3/4 inch dipped. ) Maybe a dipping mattress/ body impression in 30 to 45 days is normal to your factory standard but for our mattress purchasing experience through years it is not.
.Of course, we had to declined to attend your mattress inspection and repair. As I mentioned before, we are just ordinary persons… we have job! We don’t have luxury time to take off work and we trusted your company. Why did you need us to present if your quality control and repair is the good as you believe. Unfortunately, we are wrong. The mattress came back worst than before. The following day, we went new mattress shopping.
.We sincerely tried many different ways to approach this matter: including standing firmly to get a free repair. Yes, you conveniently forgot to mention you were going to charge “$160+ to do the repair” which includes “pick up and delivery fee” in your kindly reply + our time taking off from work and gas until we stood firmly on our point.
We believe in people’s honesty. We are not looking for a free giveaway. That is why we kept patiently communicating with your service person. We even went to your McDonough store trying to look for alternative solutions before purchasing another mattress. We even waited until other customers left shop before discussing our matter. By the end of the day, we decided cut our lost and purchased other mattress, so we can sleep comfortable (salesman didn’t have knowledge of service or not allowed to handle it and we couldn’t get contact with service person). As you mentioned other phony sales or free exchange from other major companies which offers customers free exchange 90 to 120 days comfort warranty. We never had an issue until we purchased OMF product.
We believe you have many repeated customers. Sadly, we are the unlucky ones and don’t want to spend an extra 25% of new mattress and delivery fee to exchange to another Original Mattress because we are not sure if the same problem will repeat or not.
To be honest, no one will pay attention to a mattress until the mattress makes the sleepers uncomfortable.
We appreciate you taking time to clarify your side story. We will not reply anymore to this review and move on as we cut our lost. May God blesses you and your company making great mattress ; also bless other good mattress seekers for a sweet night sleep.
Thank you,
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