American Mattress

I bought a mattress from this location in the summer of 2021, against my better judgment I allowed the sales associate to talk me into buying a $1500 pillow top. He claimed that newer pillow top mattresses don’t wear down like they used to. He was wrong. In the first year that I had my bed, I slept on it maybe a total of 6 months, the following year about 8 months. I’ve rotated the mattress multiple times and use the recommended bed frame. The only comfortable spot on my bed is down the middle of the bed, which is infuriating because you can feel yourself dip when laying on the side of the bed, which you have to do when your significant other is sleeping with you. I recently called to find out how to use the warranty that the sales person said I have when he told me I had nothing to worry about. Filing a claim is a mission, first I have to drive to the store so that they can fill out a request for someone to come assess the mattress, this costs $100 which is not refundable. In order to use this warranty the bed has to be on a proper frame with 3 crossbars and at least 4 feet, there has to be a divet of at least 1.5” and there can not be any stains on the bed. Spending $100 is not in my budget and since I rotate my bed regularly I was not able to measure a divet easily. However the mattress has visibly compressed in areas which can be visibly seen in the photos attached. I originally thought I bought my bed at mattress firm and I stopped in at the closet store showed them pictures and they said all I have to do, is submit a claim online and send pictures and I should be good to go have my mattress replaced. This is when I discovered that I bought the bed at American Mattress, not Mattress Firm. Moral of the story DO NOT buy a bed at American Mattress their warranty is a joke and they obviously do not want people filing claims because you have to jump through hoops to do it. Mine and my boyfriends backs constantly hurt, the bed was only comfortable for the first 3 months. Oh and I think it’s important to note that we do not sit on the corners of the bed ever so how all four corners are sagging makes no sense. Shop anywhere but American Mattress!

We were looking for a new mattress and shopped various stores. We came back to American Mattress because we really appreciated the knowledge and help of the salesman, Leo. So courteous and friendly. He took time to explain everything and answer our questions. We feel he gave us a fair price. Thank you Leo

Just ordered mattress today. I am disabled and on tight budget was at your facility about month ago. Had to save little for economical twin mattress but I was treated like someone who spent 1,000s. Fella there very knowledgeable respected medical conditions and my budget offered many aspects to think about in buying mattress. Looking forward to doing business again in future when I can afford better therapeutic mattress once see what I need post therapy.

From choosing which mattress we liked, to the delivery, everything was very smooth and painless. The salesman Mike, was very knowledgeable and helped us lock in our choice. They delivered it the very next day, the delivery drivers were very nice and had no issue getting the new mattress up my very narrow curved stairway and into my bedroom. As well as removing the old mattress. Very quick. I recommend this company highly as it's my 2nd time buying from American Mattress in Mchenry.

Went in to buy a mattress and adjustable bed frame since my daughter has purchased at this store before. Good pricing, quick and efficient. Sales man was knowledgeable and not pushy like other mattress places. When placing order and after placing order sales man explained everything on the receipt. Couldn’t be happier with the expected delivery date. Overall, very satisfied with purchase process and customer service. Would highly recommend.