Ashley Store

Sherwood made our dining room furniture purchase a breeze. He showed us a variety of options all over the showroom and gave us all the info we needed to go back home and re-measure our space. We came back later that day, and even though Sherwood was busy, he took the time to get us acquainted with one of his store managers, Quez, to finish the purchase and was still our last touch-point before we left the store. Very happy. Thanks!

I am still awaiting my delivery, but Mercedes was great as well as the manger that was working with her on Saturday (I don’t know his name). She also helped me when I came in about a month and a half ago walking the showroom with me to help find what I was ideally looking for! They were both very polite, helpful, and knowledgeable! I’m excited to receive my furniture delivery! I’m happy with the service I received! ************* I am editing my review to say that my delivery experience did NOT go smoothly!!!! It is very frustrating to make a purchase this expensive and then have the delivery go bad. The experience started out quite rough (I won’t give details here), but two of the delivery guys did end up turning the experience around from how it started. In the end though my bed was delivered missing multiple parts! Though I was told the information was being sent to schedule a technician, customer service was oblivious when I spoke to them. Another issue is that I was told multiple times that mattress haul away was part of the delivery just to find that it WAS NOT! I’m not upset, but I am highly disappointed and largely inconvenienced. This wasn’t a great way to end a transaction that started off so great! I did not do the rating on the delivery when it was sent because the issue was not with all the delivery guys and also because part of it is for whomever is responsible for making sure everything needed is sent.

Extremely disappointing experience with Ashley Furniture – Atlanta, GA. AVOID THIS PLACE AT ALL COST!!!!!! I paid $2,464.97 for a sectional and an additional $289.99 for a 5-year protection plan. What should have been simple turned into repeated delays and broken promises. Delivery was delayed, then I was encouraged to pick up the furniture from the warehouse with the assurance that the delivery fee would be refunded — it never was. When I arrived, only one piece of the sectional was available, and I had to wait another two weeks for the missing section. After complaining in store, the manager (Tammie) promised a discount on the sectional and a refund of the delivery fee, both to be automatically credited back to my card. Despite multiple follow-ups, neither was honored. To make matters worse, a zipper broke under normal use, and the expensive protection plan was denied, claiming the issue wasn’t covered. Poor communication, false promises, and no accountability. I would not recommend Ashley Furniture to anyone. ⭐ One star — because zero isn’t an option.

Ordered an adjustable base + bed on 8/24/25 for delivery 9/2/25 for $3,796.91 of which $299.99 was specifically for “White Glove Delivery Service.” Delivery men said there was no hardware to put the bed together and someone else would have to come out days later to put my bed together. They also told me Ashley Furniture only gives them 15-minutes to complete “white glove delivery service” including putting the bed together. It is now 9/14/25 and no one has come to bring the hardware and finish putting my bed together. It is a dangerous hazard climbing in and out of the bed, and I have a young child who has been hurt 4 times trying to get in my bed as well. I call the 1-800# but get hung up on by the “virtual assistant Ashley” chatbot. I cannot get ahold of a live human being. The text message is a Jenny chatbot as well. I have asked for a manager to call me. Nothing but crickets! At this point, refund me the $299.99 white glove delivery service fee, and give me the hardware for my bed so I can find someone else to finish putting it together. I purchased this bed 21 days ago and I regret it! I should have read the “lowest ratings” reviews on Google instead of the “newest” Google reviews. They said their truck broke down Fri 9/5 when they were supposed to bring the hardware, then claimed they were coming 9/6 with the hardware and to finish putting my bed together. It is now Sunday 9/14/25 and no response, no hardware, no update, no respect, nothing! They also left trash and random pieces of wood and styrofoam all on my floor, plus a huge box full of something else against my room wall by the door which is another huge eyesore and hazard as well. Their automated chatbots and ai-technology integration are useless trash! I will NEVER EVER order anything from this company ever again! This service is subpar, substandard, deplorable, extremely frustrating and disappointing!

A great experience! Sherwood was the best. He guided us through several rooms of furniture we needed, giving recommendations while honoring our own sense of style. A professional, curated shopping experience. 5 stars!