Ashley Store

I had a good experience while purchasing my furniture at Ashley Furniture in Hoover Alabama. My sales person was very attentive to me, although he moved really fast, and I kind of felt a little rushed, but it wasn’t too bad. He was very nice, and seemed knowledgeable. I am, however, really disappointed in the service after the sale. I am not going to use his name because I do not want to negatively affect him having future customers. I do think it will benefit him to work on his “service after the sale” skills though. After I made my purchase of a dining room set with a table, six chairs and a buffet/server, I went to my car, but came back to look around at some other furniture. I was surprised that my sales person did not come over to see why I was back, and if I need any additional help. I was in the store for at least another 30 minutes. I was actually thinking about buying a bedroom set. So my sales person lost out on a potential big sale. I did notice however, that as soon as my sale was completed, he immediately went to another awaiting customer, so I guess he was still too busy with that person to check on me. But it wasn’t just him. No other sales person in the store offered to help me either, maybe because they saw that I was his customer, and didn’t want to intrude? I’m not sure. But I did not get any help from anyone. When I finally left the store, I called my sales person and left a voicemail, but he never returned my call. About a week later after my furniture was delivered, I noticed that the underside of the dining room table had a small nick in the wood, as if maybe a tool or something hit it. It does not appear to be anything major at all, but myself person did tell me that if I notice any imperfection at all, to call him first, so that’s what I tried to do.I could not find my sales person‘s phone number so I called the store. Someone said he was with a customer and would give him the message to call me, but he never did it. I’m going to give him the benefit-of-the-doubt, that no one gave him the message. I called the store again this morning and he isn’t in today, and I was directed to customer care. So this is the third time I’ve tried to reach out to my sales person, and was unable to. I spoke to a very nice young lady in customer service, I cannot remember her name, I think her name is Shaundria? She told me to send pictures, and I really do feel like I’m going to be in good hands with her. I am not mad or fussing, my sales person told me to be sure to give him a Google review, so I am keeping my word, and merely telling Google what my experience at the Ashley Furniture was in Hoover Alabama.

Katie was such a delight. She didn’t pressure us into buying anything and gave me a real quote on what we will be looking at with purchasing a new bedroom set for my daughter out the door. Her professional and kindness Sold me on the set. I will definitely be back and asking for her

I had an outstanding experience at Ashley Furniture, and it was all thanks to Tim! From the moment I walked in, he was welcoming, knowledgeable, and genuinely attentive to what I was looking for. He took the time to understand my needs, answered every question thoroughly, and never made me feel pressured. Tim’s professionalism and product knowledge really stood out. He helped me compare options, explained features clearly, and made sure I felt confident in my decision. What I appreciated most was his patience and honesty—he truly wanted to make sure I left happy with my purchase. If you’re shopping at Ashley Furniture, ask for Tim. He goes above and beyond to provide excellent customer service and makes the entire process smooth and enjoyable. Highly recommend!

Terry Henderson was amazing! He was patient, very knowledgeable and extremely helpful with helping my daughter pick out her first furniture set for her first home!!! I would definitely recommend him to anyone !!

I had a great experience at Ashley furniture store! Ms. Phylicia was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to help me make decisions without making me feel pressured and worked with me on pricing to make sure I stayed within my budget. Her customer service was amazing, and she truly made the experience smooth and stress-free. I really appreciate all of her help and would definitely recommend this store to anyone looking for quality furniture and excellent service!