Ashley Store

Alfredo was super helpful. He was patient, reassuring, and offered solid advice. There was a level of trust with him and we're grateful he was up front with us about all processes, fees, steps, etc- no games! He is a great asset to the team. Of course, Ashley has the best furniture (if you know you know) but without great customer service, the business will not succeed- good thing they seem to have it! :)

I had done some research online and found the dresser I liked best at Ashley. I walked into the store, described the dresser and the sales person, Jason knew just what I was talking about. He found the dresser online, it was ordered and white glove delivery scheduled within minutes . He was professional, knowledgeable, and service oriented. It was an extremely pleasant experience.

Very disappointing customer service experience. We had a $1,000 Ashley store credit and were never informed that it could only be redeemed at a specific Ashley location or that it could not be used online. There was nothing on the credit itself indicating these restrictions. When we visited the store, several employees genuinely tried to help us find a solution. Unfortunately, the manager, Joyce Folley, stated that she was the one making the final decision and insisted that each Ashley store and the online store operate separately. While that may be Ashley’s internal business structure, customers reasonably view Ashley as one company, and these limitations should be communicated clearly upfront. What was most disappointing was the lack of professionalism. Instead of trying to help resolve the issue, we were simply told to go to another store. In the end, we had to drive to the Naperville Ashley location just to redeem our credit—something that could have been avoided with better communication and a more customer-focused approach. The issue wasn’t just the policy—it was how it was handled. I hope Ashley improves both its communication and its customer service so other customers don’t have the same frustrating experience.

The review I'm giving is for Cory and Joyce in the Bowlingbrook store! We had a fire and needed to rapidly get my father in law furniture..... Cory was a phenomenal salesman and helped us to get everything dad needed for his entire one bedroom apartment. There were some issues with us not being able to get a mattress at delivery. After the fact Joyce jumped in and spent two days and many hours with me and getting us a mattress. She went over above and beyond even giving me her personal mobile number so that we could keep in touch with what was going on with the mattress. When it did not arrive with the rest of the furniture, I went back to the store and she upgraded our mattress to get us set with a great mattress that dad could slip on that night instead of the the couch. Her patients and attentiveness amazing!

We had a great experience working with Omar! He helped us find the perfect sofa at a really good price and made the whole process easy and stress-free. He was friendly, patient, and genuinely cared about helping us make the right choice. We’re so happy with our purchase.