Ashley Store

I stopped into Ashley Furniture to purchase a sofa and had a great experience. Benni helped me find exactly what I was looking for and made the whole process easy. He was knowledgeable, patient, and answered all of my questions without any pressure. I ended up finding the perfect sofa and couldn't be happier with my purchase. Ashley has a great selection, and the customer service was excellent. Thanks again, Benni, for all your help!

Update! I talk to Nate in the Green Bay store, sent pictures to him who told me that’s really bad but we can’t do anything for you because you bought the couch on the floor. I’ve talk to Angel in Appleton who ghosted me for weeks and forgot to submit the claim. Then decided that they were going to make me “pay” for the new casings for the couch that is junk. I’ve talked to 4 different people who gave empty promises. I’ll be writing a review on the BBB as well. Nate and Nathan are HORRIBLE managers! Angel does not follow through with her customers and “forgets” about you. I would never ever recommend getting furniture from Ashley. Ashley told me they’ll look into it further but that further was empty promises, lies and being ghosted! Please go to WGNR who actually stand by the product they sell! Nate tonight told me, well, we’re still waiting for the quote for the casing… it’s been three months since I’ve been working on this. I’ve emailed Angel multiple times to give me an answer with not even one response or phone call! The review on the bottom is what I originally posted three months ago and was told by Ashley that they would work with me and didn’t. Lastly, when we bought our second couch for down stairs they delivered it wrong and had to fight for a week just to get the right set. It sat in my basement that we had to bring down ourselves… when they delivered the new one they grabbed the couch from down stairs and left our new couch in the garage, when they were suppose to set it up. We had to call Ashley and have the driver turn around to put the couch back together. That was also incredibly difficult to even get that taken care of then. They do not stand behind warranties or what they sell! Don’t please don’t put yourself in my position of disappointment. We work really hard for our money and was excited to finally get a new house with brand new furniture for it to turn into this horrible nightmare where know one actually cares. I even asked Nate who his manager was, he said I can tell you his name, he said Marcus, but he most likely won’t talk to you. How nice of service is that!! Don’t buy your furniture from Ashley!!!!! Sadly, last week, I talked to a sales guy on the floor that said, we will do this right and get you a new couch, I PROMISE ILL CALL YOU TOMORROW AND GET THIS TAKEN CARE OF… not a single call, I’ve reached out every week for almost 3 months with forgotten promises and lies!!! I bought a couch the week of the 4th of July 2025. It was a couch on the floor, we were not told that it wouldn’t have any warranty because we got it on the floor. The couch is 6 months old only, the couch started to have some bad pilling! I mean, really bad pilling. To the point where the couch looks horrible and ruined. They said that they don’t cover pilling and that they will not do anything about it as this is NORMAL WEAR AN TARE!!!!! THE COUCH IS 6 MONTHS OLD!!!! He said if I wanted to come in and buy a new couch he will give me a good deal!!! I bought this couch for $899.00 6 months ago!!! Then had the solution of me getting something to take the pilling off. I’m telling you, nothing will work to get that off, the couch is junk, with no resolution backsides I can give you a good deal on a new one… I bought over 8,000 in new furniture at the Green Bay location! I will NEVER buy from Ashley again!!!! The manager then proceeded to tell me they have different level fabric and couches! My husband and I would have bought something nicer if we knew that. I thought we bought a nice small couch for our main floor. Really disappointed with Ashley!! I even have the 4 year protection on it and that won’t cover the horrible fabric. He asked me, what can I do to make this better! All I want is new cushions. Even though the entire couch should be replaced. Even the cushions underneath are pilling and we never sat on that side!! BEWARE!!!!

Absolutely outstanding experience from start to finish! The staff is knowledgeable, welcoming, and genuinely helpful without ever being pushy. Especially store manager Nathan - and David, who helped us. The quality of the furniture exceeded our expectations, and the entire process was so pleasant. You can tell they truly care about their customers and take pride in what they do. We are thrilled with our purchase and will definitely be back. Highly recommend!

I worked with Elijah and Benni when purchasing my new couch. They were both so helpful and answered all of my questions (which was a lot). They really made the whole buying process easy! Recommend them both, and if I need anything else, I’ll definitely be going back to them.

Manny at the Green Bay store was very professional and helpful with our purchases. He communicated with us thru the entire process. Loved doing business with him. Other staff members were helpful as well. Will definitely be back for more furniture sets.