Ashley Store

I will not be purchasing from Ashley again. While the salesperson was kind and initially helpful, we were given inaccurate information about delivery timing. We were told our items would be delivered the same week as purchase, but after not hearing from anyone to schedule delivery, I tried to contact the local store. When calling the local store number, we were repeatedly routed to a call center who outright refused connection to the store where we made the purchase. I was informed by the call center that delivery was scheduled two weeks out — despite the items already being in the store. This was never communicated to us and was contradictory to what the salesperson promised. I had to make multiple calls just to get connected to the local store, was placed on hold for over 20 minutes and was still not provided basic information about delivery. Promises to “look into it” and return my call were never followed through. The overall lack of communication and customer service was extremely frustrating. It felt like even the employees were limited in their ability to help due to company processes. Ultimately, we were forced to arrange pickup ourselves and were told there would be no floor support available to assist with loading the furniture into our trailer. I miss the days of true customer service, where you were actually treated like a human but I guess we are all just numbers added to their bottom line. I don't feel bad about shopping online because the relationship and connection pieces of shopping in stores no longer exists. We are hoping to have the delivery fees refunded, but this experience has ensured that I will not shop at Ashley again.

My wife and I had a great experience with Mary at Ashley Furniture shopping and ultimately selecting the right furniture for our living room. Mary is very knowledgeable about the fabrics, warranties and what would be best for our home. She was very patient with us as we went back-and-forth trying to decide. It was a very pleasant and low pressure shopping experience.

This was the third time we've been in the Spring Meadows location and this time we purchased! We were looking for a below tv media cabinet that was large enough for our large TV and open space wall. I noticed one that was large enough and even had the fireplace. I flagged down Kyle, he recognized me and my wife, asked how the new house was and gave me the price on the cabinet. My wife and I then continued to browse until I got the approval to purchase! (Yes, I need her approval) went to the counter in the back, let the manager Kira (I think that's her name) and she made it all come together. Great staff, not to pushy but informative and personable enough to make the sale. Taking delivery on Thursday and can't wait. Kudos to Kyle, he knows his stuff and knows how to guide customers and close them.

Tim was extremely helpful and knowledgeable! After waiting a year to research our next couch, we felt comfortable walking out with a great deal and quality. Tim even had my wife and I both stand on a couch to test the strength and let us relax to really feel how comfortable the pieces were. He knew all about fabric quality and maintenance levels, and recommended a couch that fits our family with 2 small kids very well. Please ask for him if you stop in, you will enjoy his humorous demeanor and professional knowledge for sure!

I think my salesman‘s name was Tim. He was funny and no pressure. I know I bought something from him before so it was nice working with him again. He showed me what I was interested in and then I went down to La-Z-Boy. I checked out what they had. I came back and placed my order with him. Can’t wait to get my chair and island stools.